Dialogic Blog

Self-Service Optimization…  Required, Not Optional (Act 1 of 3 – Personalization)

by Elhum Vahdat

Jul 22, 2016 6:00:00 PM

We all know that self-service is a win-win proposition.  Yet, self-service has become a catch-all buzzword used by enterprises and service providers alike to demonstrate outwardly that they value their customers’ time.  Unfortunately, most of these companies haven’t taken the time to understand self-service and that customers’ frustrations can stem during any one of the three stages of an interaction (an interaction is typically a voice or video call, SMS message, or USSD transaction). 

Read More

Topics: Communications Application Development

Getting Started with OPNFV - How Should I Prepare? (OPNFV Demystified Part 3)

by John Hermanski

Jul 21, 2016 9:47:44 AM

At this point you may be holding the OPNFV ISO in your sweaty hand, just itching to get it into a DVD drive in a convenient system from whence a fully-formed cloud will quickly spring.

Ummmmm – not so fast. Let’s talk about some things you first really need to have and really need to do.

Read More

Topics: NFV/SDN & Cloud

What Your Life Might Look Like In An IoT World

by Jim Machi

Jul 19, 2016 9:21:23 AM

In an IoT world, you’ll have a connected car. Your connected car has all kinds of sensors to detect when to brake, how your car is performing, etc., and a connected speaker that will communicate with you.  If your car stops suddenly and no brakes were applied, it might mean you got into a crash.  If you have the right app, you might find your car talking to you to see if you are OK. Your talking car will most likely be your vehicle assistance company or an emergency services drone hovering above connected to your car speaker.  All the wearables you have on you will also be measuring and probing your health.  Something might indicate to the right application that you have some kind of problem.  And if you did, you might also hear someone talking to you asking if you need assistance.  Video would be involved as well because cameras will be everywhere. This is an example of a more complicated instance. But IoT will be used in very simple functions as well.

Read More

Topics: Internet of Things

IoT and Communications API – Creating New Opportunities

by Alan Percy

Jul 15, 2016 11:00:20 AM

If a tree falls in the woods and there’s nobody around to hear it, does it make a sound?  Similarly, if an IoT system detects a failure and can’t communicate the situation to those affected, is it really being useful?

IoT, the automation of systems with computerized sensors that are connected via the Internet, is exploding as thousands of new applications are being developed. From computer-controlled beer dispensing systems to intelligent elevator call boxes, low cost and compact computing systems and Internet connectivity have created a fertile opportunity for inventors and innovators to create new labor-saving and business-enhancing products.

Read More

Topics: Legacy - Voice, Fax, Modem, Internet of Things, Communications Application Development

The Components of OPNFV (OPNFV Demystified Part 2)

by John Hermanski

Jul 14, 2016 10:30:03 AM

Before we can look at the components of OPNFV, let’s start back with a definition from my last blog. “OPNFV is basically an Openstack deployment framework, with emphasis on the networking side.“ This means that we have at least 3 pieces here – Openstack itself, a way to deploy it, and some networking “extras.” That might lead you to ask – “Well, why don’t I just use Openstack, if that’s at the core of things?”

Read More

Topics: NFV/SDN & Cloud

M2M= Wingman to IoT and RTC

by Jim Machi

Jul 12, 2016 9:30:00 AM

Last week, I discussed how IoT is changing the telecommunications industry, and the vast amount of data the industry will have to support (158 million years worth of HD video). Be sure to read part 1 if you missed it.

Read More

Topics: Internet of Things

Rich Communications Services (RCS) – Let’s Dig A Little Deeper

by Elhum Vahdat

Jul 8, 2016 6:00:00 PM

In my May 6th blog titled Rich Communications Services (RCS) – SMS/MMS 2.0, I discussed how RCS is making a comeback with the February 22nd GSMA press release. The press release named Google, along with 19 mobile network operators including América Móvil, Bharti Airtel Ltd, Deutsche Telekom, Etisalat, KPN, Millicom, MTN, Orange, TeliaSonera, Telstra, Turkcell, VimpelCom, and Vodafone, aligning behind RCS.  In this blog, I would like to dig a little deeper into what RCS is and how it benefits network operators and subscribers.

Read More

Topics: Communications Application Development

Intro to Building a Carrier Grade Cloud Operating System Using OPNFV (OPNFV Demystified Part 1)

by John Hermanski

Jul 8, 2016 9:00:00 AM

Configuring, deploying, and managing a fully operating cloud environment is not for the faint of heart. Despite the popularity of Openstack, the premier open source cloud environment, “it's still widely known for being hard to install and deploy.But, installations and deployments don't often fail as a result of OpenStack itself; more often, it's due to the amount of time and resources it takes to get it up and running. 

Read More

Topics: NFV/SDN & Cloud

Relationship between IoT and RTC

by Jim Machi

Jul 5, 2016 9:22:13 AM

Device connectivity and the Internet of Things (IoT) is taking the industry by storm.  IDC estimates that over 29 billion devices will be connected to the internet by 2020.  Cisco estimates over 50 billion connected devices.  And these devices will drive new industries and revenue streams to the tune of over $1.7 trillion dollars by 2020.  This is clearly a force we all need to understand, especially those of us in the communications industry because communications as we know it will change.

Read More

Topics: Internet of Things

Service Reliability of IP-based Communications – What Did We Learn?  Part I

by Alan Percy

Jun 29, 2016 9:30:00 AM

How would you feel if while trying to pay some bills, you found your bank’s web site overloaded, slow, or down?   Online business applications have become the primary means of providing services to consumers, so reliability of those applications is not optional. This was the topic of discussion during a recent Frost and Sullivan and Dialogic webinar.

Read More

Topics: Signaling, Communications Application Development