Dialogic Blog

Value Added Services In IoT

by Jim Machi

Dec 5, 2017 9:10:00 AM

A couple of months ago, I had the opportunity to speak at TechXLR8 Asia in Singapore.  It was a dynamic conference covering topics such as 5G and IoT.  I spoke about the convergence of IoT and Real Time Communications, which we’re already starting to see.

Many of us are familiar with the concept of value-added services in communications.  That is, what can enhance a basic voice or video call enough that a subscriber would be willing to spend more on it?  For example, call recording or conferencing or prepaid charging or even getting a daily joke are examples of that.   Or a service provider for example will to spend for ad insertion or codec transcoding.

The same concept of value added services goes for IoT. 

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Topics: Internet of Things

Small Enterprises Dominate But are Unified Communications Solutions Meeting Their Needs?

by Miguel Lopes

Nov 30, 2017 7:58:40 AM

In the past, and some would say in the present, the better-known IP-PBX and Unified Communications (UC) vendors focused on large enterprises. The real profit was in obtaining the most significant number of subscribers per business.

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Topics: Unified Communications and Collaboration

Progressive Web Apps – Go Full Screen on iOS!

by Louis Subirana

Nov 29, 2017 2:58:36 PM

In my first blog post, I talked about how Progressive Web Apps are a perfect fit for Visual IVR. In my mind, any web application being built now must take full advantage of what Progressive Web Apps (PWA) offer:

  • Service worker (background JavaScript code that can enable a PWA to run without an internet connection, amongst other things) helps you build PWAs that are less expensive and faster to build and are immediately accessible and updateable through your browser.
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Topics: Contact Center and Customer Care, Internet and Web

Learning About Cloud Communications and WebRTC From Home

by Vince Puglia

Nov 29, 2017 12:13:27 PM

 

Quickly realizing video and WebRTC are becoming “must have” features for applications in IoT, security, customer support, and social applications - Dialogic teamed up with Telestax to launch a free Cloud communications and WebRTC workshop series. The workshop was designed to give developers and non-developers hands on experience with building feature rich real-time communication applications. We traveled the world delivering these workshops to hundreds of individuals, building in hours what in the past took weeks even months. There was only one issue..... You needed to be physically at the workshop in order to participate. Until now!

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Topics: Communications Application Development, Internet and Web

Machine Learning Is Improving IVRs

by Gabriel Castaneda

Nov 29, 2017 7:29:23 AM

Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.

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Topics: Analytics, Artificial Intelligence, Unified Communications and Collaboration, IVR, Machine Learning

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video

Millennials and Preferences for Real-Time Communications

by Thomas Schroer

Nov 10, 2017 3:00:00 AM

At the recent CCA in Fort Worth, I attended a session moderated by Margaret McKoin of the Time Group that consisted of a series of presentations and a panel discussion on marketing to Millennials. The discussion was geared towards the preferences and buying patterns of Millennial consumers for telecommunications services, and several interesting points were brought up.

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Topics: Unified Communications and Collaboration

Why Media Gateways Anymore?

by Jim Machi

Nov 7, 2017 9:12:00 AM

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of what we do is live in the world of bridging these older technologies to today.  The older technologies live on longer than any of us might imagine, and we have customers who still buy these technologies for various reasons – all revolving around the networks still being used, no matter how much we hear about LTE. And thus, there is business for them and thus, us to be had.

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Topics: Fax, Modem, TDM, Signaling

Blockchain and Unified Communications

by Thomas Schroer

Oct 31, 2017 12:21:20 PM

Does blockchain have real value in Unified Communications or is it like trying to fit a square peg in a round hole? Blockchain technology is disruptive in its ability to provide the creation of a distributed ledger eliminating the need for a centralized or third-party participant acting as a middle man to broker transactions.

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Topics: Unified Communications and Collaboration

The Importance of SS7 to SIP Interoperability

by Jim Machi

Oct 24, 2017 9:03:00 AM

SIP endpoints such as softphones / headsets used for IP based enterprise VoIP calls,  for WiFi calls, and for calls from third party communication apps such as WhatsApp, Viber etc. are becoming the norm. And with continued integration on the phone side (see Apple CallKit), these will continue to proliferate.

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Topics: Signaling