Dialogic Blog

IoT and Real-Time Communications Convergence (Part 1)

by Jim Machi

Aug 15, 2017 9:00:00 AM

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right.  But with millions or even potentially billions of things connected to the internet, it would make some kind of logical sense that these things would want to communicate via voice/video to a person. 

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Topics: Guides: How-to's, Infographics, and more, Internet of Things, Communications Application Development

MVNO’s Need Their Own Infrastructure To Differentiate

by Jim Machi

Aug 8, 2017 10:11:50 AM

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore.  So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation. 019 Telzar in Israel has recently done this, and it resulted in a 50% increase in its customer base in 5 months. Mobile Virtual Network Enablers (MVNEs) have also emerged to supply the infrastructure differentiation to the MVNO’s, so the MVNO itself doesn’t have to invest in the infrastructure.

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, IPX, Signaling

Are Our Networks Ready for IoT and Video?

by Alan Percy

Aug 3, 2017 2:32:02 PM

As part of our investigation of IoT and video, the question of wireless network readiness comes to mind.   Will today and tomorrow’s network be ready to forecast BILLIONS of connected devices?  We take a closer look.

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Topics: Internet of Things, Artificial Intelligence

Future of the Multifunction Peripherals (MFP)

by Jim Machi

Aug 1, 2017 9:01:00 AM

MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

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Topics: WebRTC and Multimedia VAS, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Communications Application Development

WebRTC for Business People - Update

by Jim Machi

Jul 25, 2017 9:00:00 AM

Three or four years ago, when WebRTC was still a strange concept, Tsahi Levent-Levi wrote a paper called “WebRTC for Business People.” That paper helped a fledging community of application developers, vendors, service providers, and enterprises understand WebRTC.  He has updated that paper now in 2017 and you can obtain it here

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Topics: WebRTC and Multimedia VAS

Unified Communications in the Cloud

by Jim Machi

Jul 18, 2017 9:21:50 AM

A couple of weeks ago, I explored the migration to Unified Communications and gave my point of view about how the migration is somewhat determined by economics and the fact that enterprises have already set in place communications systems that have been paid for and work.  But let’s say that you as an enterprise have determined the time is right to move to UC.  Should it be premise-based or cloud-based?   Some enterprises are worried about losing control and want on-premise equipment.  But for many enterprises, UCaaS is the way to go as long as they are satisfied with the Quality of Service (QoS) and security.  And by now, so many enterprises have moved to cloud-based UC that there are more than enough use cases and proof points that QoS and security issues have largely been overcome.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Communications Application Development

IoT and Video go Hand-In-Hand

by Alan Percy

Jul 17, 2017 4:02:19 PM

Like many others, I’ve been watching the adoption of video as it goes from a novel curiosity to a mainstream means of communications.  As humans, we are naturally drawn to images, especially moving images.  As a techie, I’m also drawn to automation systems and the Internet of Things.  What happens when you bring IoT and video together?

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Topics: WebRTC and Multimedia VAS, Internet of Things, Communications Application Development, Analytics

Implementing the Visual Customer Experience With a VIVR

by Thomas Schroer

Jul 13, 2017 8:07:00 AM

“Before beginning, plan carefully,” quoted Cicero, a Roman lawyer and toga aficionado from a couple thousand years ago. While he may not have been thinking about Visual IVR development when he coined that phrase, he was still spot on.

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Topics: Communications Application Development, vivr, customer care, mobile app, ivr, HTML5

What Should the Next Generation SBC Be Able to Handle?

by Jim Machi

Jul 11, 2017 9:00:00 AM

It’s strange to be writing about a next generation SBC, given that it seems only yesterday that SBCs came to the fore.  But alas, SBCs have been around for over 15 years now. The original SBC functions that were there to support peering for IP – IP networks, such as connectivity in the form of IPv4-IPv6 interworking, NAT traversal, and SIP protocol translations and security in the form of DoS support, toll fraud, signaling encryption, and packet protection are still very much important, but the SBC has been asked to do more these days.  So if you have an SBC from the “old days” it’s likely not pulling its weight.

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Topics: WebRTC and Multimedia VAS, Signaling

Making Mobile Customer Engagement Apps On-Demand with a Visual IVR

by Thomas Schroer

Jul 10, 2017 8:54:31 AM

71% of consumers want the ability to solve most customer service issues on their own, according to a 2016 Aspect Consumer Experience survey. And they want the customer care experience to support that.

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Topics: Communications Application Development, vivr, customer care, mobile app, omnichannel, ivr

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