Dialogic Blog

Six Cool Smart Connected Devices

by Thomas Schroer

May 24, 2017 12:07:32 PM

I reached out across the globe to some of my coworkers who are up on all things IoT and AI, and asked them to share some cool innovations they’ve recently come across. Here’s six that they wanted to share.

Read More

Topics: 3G, 4G, 5G, and WiFi, Internet of Things, Communications Application Development

Is the Cisco VNI Right?

by Jim Machi

May 23, 2017 9:20:00 AM

I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it as gospel.  I’ve even seen other analyst reports refer to the Cisco VNI as well.  The Cisco VNI has been a great tool for many of us in the industry, and I have been reading it for as long as it’s been available, which is at least 10 years running.  And it’s a great tool for sure, one of the best. 

But is it right? 

Read More

Topics: Legacy - Voice, Fax, Modem, Guides: How-to's, Infographics, and more

Video is the New Voice – But How?

by Alan Percy

May 19, 2017 11:42:45 AM

Real-time video is finding its way into a wide range of applications and industries, including IoT, financial services, education, public safety, and social media.  Video doorbells, home security, virtual insurance adjusters, and video identity verification are becoming mainstream applications that improve security and reduce operational expenses.  Behind these applications is WebRTC technology - providing a standardized method of integrating voice and video into web browsing and client applications. However, despite the hard work put into WebRTC, the effort to integrate WebRTC multi-party video interactions into an application can be daunting.  Many of the applications noted above require centralized recording, multi-party conferencing, mobile-friendly transcoding and other features outside the scope of simple peer-to-peer calling.

Read More

5 Questions To Ask In Choosing The Right Virtual Session Border Controller

by Jonathan Knop

May 19, 2017 9:49:54 AM

The Session Border Controller (SBC) has evolved over the past several years to becoming an essential network function providing connectivity, security, cost transparency, CAPEX conservation, deployment flexibility, and rapid time to market. However, not all virtual SBCs are created the same. Here are 5 questions to ask in choosing the right virtual session border controller for you.

Read More

The True Future-Ready Session Border Controller

by Jonathan Knop

May 18, 2017 10:52:20 AM

Service providers of all types are experiencing significant challenges causing them to re-evaluate existing business models and look for more innovative ways to transform themselves both technically and commercially. 

Read More

Topics: VoLTE/VoWifi & IMS, IPX, Signaling

The Rise of AI in Communications

by Jim Machi

May 16, 2017 10:04:55 AM

Data, Data everywhere but not a byte to think
Data, Data everywhere buy why are the bytes not linked?

As economical compute power behind telephony offerings have increased (through more increased processing power whether in the cloud or on premise), we have seen a rise in analytics relating to the specific offering.  This is either to help improve customer service, or help reduce OPEX because a better understanding of what is actually going on in the network can be readily seen. 

Read More

XMS 3.3 – High Capacity Video Recording

by Alan Percy

May 15, 2017 11:19:40 AM

This is the third in a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

If there is any question to the value of recording video, take note of any one of the viral videos of airline customer service “interactions” posted on YouTube.

The emergence of inexpensive storage completely changed customer service interaction and identity verification. Voice-only contact centers almost universally record all customer interactions – thus the pre-call warning that “this call may be recorded for quality and training purposes.”  You should expect the same will be true with video customer care interactions.  Recording helps resolve potential conflicts of “he said – she said” disputes with financial transactions.  Contact centers, banking, legal, and other industries require by policy or regulation that all customer interactions are archived, requiring the capability to record video interactions.

However, recording video is significantly more resource intensive than a voice-only recorder. 

Read More

Topics: WebRTC and Multimedia VAS, Communications Application Development

ITW – Will There Ever Be A Return To The Good Ol’ Days?

by Jim Machi

May 9, 2017 11:35:33 AM

International Telecoms Week (ITW) is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a consistent presence for over 15 years -  not because we do any minutes exchange, but because we have a large customer base of carriers using our softswitches and SBCs that do. As such, just like MWC, this is a great place to meet with our customers and prospects.

But this is a challenging industry.

Read More

Topics: Legacy - Voice, Fax, Modem, Events, VoLTE/VoWifi & IMS, IPX

XMS 3.3 – Outbound Calling and Notification

by Alan Percy

May 5, 2017 2:18:05 PM

This is the second of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Outbound calling applications – reverse 911, contact center call-backs, medication reminder notifications, and conferencing applications all depend on detecting whether an outbound call was completed, and then, whether it was answered by a person or a machine.   Correctly detecting the success (or failure) of an outbound call allows an application to decide whether to retry the call, leave a voice message or connect the call to an agent.  Dialogic has been a leader in developing reliable Call Progress Analysis (CPA) algorithms since the early board-level DSP products, carrying this expertise to XMS. 

Read More

Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Communications Application Development

XMS 3.3 – Scaling Video Applications with SFU

by Alan Percy

May 3, 2017 12:50:23 PM

This is the first of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Based on a quick survey of our developer community, a major area of new application development is Multi-party video applications – bringing one-way or two-way video to contact center, education, transportation, and security applications.

Read More

Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud, Communications Application Development

Real Time Web Analytics