Dialogic Blog

Bringing Carrier Grade to the Cloud with Virtualized SBCs

by Jim McLaughlin

Aug 26, 2016 9:30:00 AM

Based on current forecasts, the Network Functions Virtualization (NFV) market will top $15 billion by the year 2020.  Clearly, telecom service providers worldwide are embracing the transition from hardware-centric to software-focused architectures – and for good reasons.

Read More

Topics: VoLTE/VoWifi & IMS

WebRTC and Cloud Communications Workshop – What to Expect

by Alan Percy

Aug 25, 2016 2:31:37 PM

Developing real-time communications applications used to be god-awful complicated – I know…I used to do it for a living.  Between the various APIs, the C programming language, drivers, DLLs, and operating system bugs, it was a miracle that we were able to get anything to work “back in the day.”  Today’s developers have much better tools, thanks to improved scripting languages, better APIs, the Web, and cloud technologies.  Meanwhile, there is a whole new crop of web designers and developers coming out of college that find themselves needing to make web applications that “reach out and touch” users with SMS, voice, and collaboration features.   But how do you do this?

Read More

Topics: WebRTC and Multimedia VAS, Communications Application Development

Why Automation Is Key to Your OPNFV Deployment (OPNFV Demystified P7)

by John Hermanski

Aug 25, 2016 9:26:05 AM

While OPNFV and Openstack provide a convenient virtualized environment for deploying and running network-oriented applications, there is another whole dimension to what may be done with it. With conventional computing, you need to wheel in another box, install things, and then modify your networked environment to take the new hardware into account. With a virtualization, you avoid dealing with hardware each time you need to increase an application’s capacity, and can “spin up” additional virtual machines and then configure the environment accordingly. And, in a well-designed OPNFV environment, all of this can be done automatically.

Read More

Topics: NFV/SDN & Cloud, Guides: White papers, Infographics, and more

End of Messaging?

by Jim Machi

Aug 23, 2016 8:54:47 AM

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some of this from time to time.  He recently put out an update of the 4th wave paper called the “4th Wave Index: Benchmarking the Growth and Evolution of the Mobile Ecosystem.”  It’s an excellent paper.  On the last page, there is a bold subhead that totally caught my eye.  It said “Voice and Messaging Revenue line items will disappear from operating financials in the next 5-10 years.” 

Read More

Topics: WebRTC and Multimedia VAS, Communications Application Development

Self-Service Optimization…Required, Not Optional (Act 3 of 3 – Post Contact)

by Elhum Vahdat

Aug 19, 2016 6:00:00 PM

This is my third blog on Self-Service Optimization and the final one in this series.  In part one of my three-part blog, I discussed how in the Personalization Act, the strategy should focus on enhancing the customer experience by making the frequent customer feel known, welcome, and appreciated by personalizing their experience.  In part two, the Steering Act, I discussed how the strategy should aim at shortening the duration of the interaction, thereby leading to an increased potential for repeat business.  In this blog, the Post Contact Act, I will discuss the importance of measuring customer satisfaction (or loyalty or NPS), as well as how customer satisfaction can be measured and improved at the end of the call (performance and quality assurance).

Read More

Topics: Legacy - Voice, Fax, Modem, Guides: White papers, Infographics, and more, Communications Application Development

PowerMedia XMS Media Server – Quobis’ Take

by Santiago Troncoso

Aug 17, 2016 10:47:46 AM

Our good friends at Quobis wanted to give insight into how they’re working with Dialogic. This is a guest blog from Santiago Troncoso, Product Manager at Quobis, on his experience with PowerMedia XMS.

Read More

Topics: WebRTC and Multimedia VAS, Guides: White papers, Infographics, and more

Robocalls Call for Service Provider Intervention

by Jim Machi

Aug 16, 2016 9:45:54 AM

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may get.  The US FCC has stepped in and asked the US service providers to provide robocall blocking services.  In many ways, this really is nothing new.  Robocalling has been a problem for years. 

Read More

Topics: Legacy - Voice, Fax, Modem

My Take on Voice over WiFi

by Tim Moynihan

Aug 15, 2016 10:42:13 AM

I live in a small town outside New York City in a very densely populated area.  However, ever since I’ve had a mobile phone, I have had inconsistent mobile phone service from my wireless provider – Verizon Wireless.  When I make phone calls from my home, often I have to stand out on the back yard and find just the right location to get decent service.  And forget about LTE service.  

Read More

Topics: VoLTE/VoWifi & IMS

Real-World OPNFV Implementation – Networking (OPNFV Demystified Part 6)

by John Hermanski

Aug 12, 2016 1:13:59 PM

So by now, you must be wondering what sort of differences we found in deploying OPNFV in a blade server environment? To be honest, not a lot. Some initial ’issues” stemmed from some unfamiliarity with blade servers and their storage and networking environments. We first did the OPNFV deployment on individual rack mount servers (RMS) [I should note that OPNFV at that point was the 1.0 Arno release, and it was a little green]. In parallel, we familiarized ourselves with the blade environment in general – setting up, partitioning, and mounting storage arrays, basic blade switch and network setup, and remote system management. For the grand finale, we successfully combined the blades and the more stable OPNFV 2.0 Brahmaputra release.

The most important difference between the two environments was network setup.

Read More

Topics: NFV/SDN & Cloud, Guides: White papers, Infographics, and more

Getting Started with CPaaS

by Alan Percy

Aug 11, 2016 10:53:26 AM

Can you teach an old dog new tricks?

The process of developing communications applications is in the midst of a long, over-due update, moving from complex legacy APIs and programming languages to easy-to-understand script and drag-and-drop GUI programming.  A number of Communications Platforms as a Service (CPaaS) providers have sprung to life, based on easy-to-use HTML-like syntax and APIs.  The most significant benefit is bringing application development within the skillset of a huge number of web developers and those without experience in software development. 

Read More

Topics: Events, Guides: White papers, Infographics, and more, Communications Application Development