Dialogic Blog

Improving Customer Care with Verizon’s Visual Interactive Calling

by Alan Percy

Jun 22, 2017 9:03:00 AM

One of the challenges with any customer care is integrating the mobile application experience with a live agent interaction.   Today’s dis-integrated environment has consumers using their mobile applications to initiate transactions, but if a live agent gets involved, things get messy.   In most cases, that live agent experience requires repeating a host of identity verification questions, often stumping the consumer and causing confusion and frustration.

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Topics: Communications Application Development

Intersecting Real-Time Communications with IBM Watson Artificial Intelligence

by Thomas Schroer

Jun 21, 2017 7:57:32 AM

The intersection of real-time communications applications, analytics, and intelligence opens the door to innovative solutions that provide value added capabilities for both businesses and consumers. Artificial and augmented intelligence and machine learning techniques consist of applications that replicate human capabilities as well as enhance them.

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Topics: 3G, 4G, 5G, and WiFi, Internet of Things, Communications Application Development, Analytics, Artificial Intelligence

SIP Trunks and Whaaaat???…Gateways…but not SBCs?

by Jim Machi

Jun 20, 2017 9:03:00 AM

Back in March, I wrote a blog about the PSTN sunset. But in reality legacy technologies are still in use.  I know this since we still sell them. Certainly, IP is growing and SIP Trunking is growing, but for most companies this means a gradual transition, not a full scale wipeout of existing technology.

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Topics: Legacy - Voice, Fax, Modem, Signaling

Can Communications Service Providers Turn Dumb-Pipes to Differentiated Services? (Part 3) – Conversational User Experience

by Peter Kuciak

Jun 15, 2017 2:51:52 AM


This is part 3 of the blog series. You can read parts 1 and 2 by clicking the links below.

Part 1  

Part 2

One of the recent “hot” products entering the market are smart speakers.  No, I’m not talking about a speaker that will refuse to play Nickelback or clean up the modern music to adjust language for family consumption (that is actually not a bad idea)  I’m talking about products like Google Home, Amazon Alexa, Apple and soon many other smart speaker devices that will no doubt flood the market in consumer, enterprise and industrial applications.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

Enhancing Avaya Solutions with Advanced Dialogic Technology

by James Rafferty

Jun 14, 2017 2:58:15 PM

Dialogic is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. In recent years, Dialogic has tested numerous products with various Avaya subsystems such as the Avaya Aura platform, which provides a foundation for several of Avaya’s customer engagement solutions.  Products which have been tested and certified as Avaya Compliant in recent years include the IMG 2020 Integrated Media Gateway, the PowerVille™ Load Balancer and the Controlswitch™ System

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling

Fax Still Going Strong

by Jim Machi

Jun 13, 2017 9:00:00 AM

Last week, I had the pleasure to meet with most of our Japanese fax customers in Tokyo.  Fax, like many PSTN technologies, continues to endure and keep going way past what the “pundits” may have predicted.  To me, that is because the pundits live in a very advanced world, and don’t understand how economics really shape enterprise business decisions. 

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Topics: Legacy - Voice, Fax, Modem


by Vince Puglia

Jun 9, 2017 9:00:00 AM

WARNING: if you’re an application developer that likes to solve the complex intricacies of a problem, someone that enjoys getting lost on feature tangents or being 'in the weeds' at all times, then this blog is NOT for you. This blog is about solving complex problems with speed and agility.

Still here? Great….allow me to elaborate.

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Topics: video, telestax, restcomm, cpaas

What’s Going On with WebRTC? – June 2017 Update

by Jim Machi

Jun 6, 2017 10:37:32 AM

The hype is dying down.  The press has moved onto IoT, NFV, and clouds.  WebRTC is yesterday’s news.  You don’t hear much about it anymore.  I haven’t written about it in a while even.  But it’s becoming part of the real-time communication application fabric. In fact, according to Transparency Market Research, WebRTC is part of over $10B in communications applications with a CAGR of almost 25%.

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Topics: WebRTC and Multimedia VAS

Can Communications Service Providers Turn Dumb-Pipes to Differentiated Services? (Part 2) – Wild Wild West of Internet of Things

by Peter Kuciak

May 31, 2017 9:51:53 AM

This is part 2 of the blog series "Can Communications Service Providers Turn Dumb-Pipes to Differentiated Services?" Read part 1 here

Ok so let’s start this blog with a definition.  The Internet of Things is “the interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.” Based on that simple definition, I’m starting to understand the absolute “chaos” the market is experiencing from IoT devices flooding the shelves at BestBuy and other retailers. And I have a feeling we are just starting to accelerate in this area.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

Do We Really Need 5G Right Now?

by Jim Machi

May 30, 2017 9:04:00 AM

Last week, I wrote about how great of a tool the Cisco VNI is for mobile trend analysis and how it might not be best to use as THE ONLY definitive future forward-looking mobile trend predicter. The reason I really started looking at the Feb 2017 report, though, was because I wanted to see what it said about WiFi offload. I just went off on a tangent last week.  This week, I return to the topic of WiFi offload.

My thesis has been that if WiFi offers lower costs for operators (who willingly support WiFi offload), then why do they not support this even more, as opposed to spending money on 5G? 

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Topics: 3G, 4G, 5G, and WiFi

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