Dialogic Blog

Alan Percy

Alan is the Senior Director of Product Marketing at Dialogic, responsible for the global marketing efforts to nurture the growing community of real-time communications and WebRTC applications developers with the rich media processing solutions from Dialogic. He is also a frequent industry speaker and contributes to a number of industry journals, podcasts, webcasts and blogs covering a range of communications and technology adoption topics.

Recent Posts

A New Age In Enterprise Collaboration

by Alan Percy

Apr 4, 2017 1:01:00 PM

If I had a time machine, I’d take you on a trip back in time to VoiceCon 2010.  It’s not that long ago, just 7 years. You’d recognize much of the event that we now call Enterprise Connect – the same Gaylord Palms with Eric Krapf and his team.  But you’d notice some very different participants in 2010. Back then, Avaya, Cisco, NEC, and Siemens dominated the show floor and the keynote stage. This year Amazon, Google, Microsoft, RingCentral, and Twilio stole the spotlight, leaving only Cisco as an incumbent. What’s happening and why?

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Topics: Legacy - Voice, Fax, Modem, Events, Communications Application Development

Reverse 911 – A Use Case for Call Progress Analysis

by Alan Percy

Mar 16, 2017 11:03:23 AM

Remember as a kid your TV show or radio broadcast being interrupted by an announcement, “this test of the Emergency Broadcast System, followed by the squeal of a test tone?  Reverse 911 has essentially made that old system obsolete – what is Reverse 911 and how does it work? 

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Topics: Legacy - Voice, Fax, Modem, Signaling, Communications Application Development

An IoT Addiction Gets Satisfied at MWC 2017

by Alan Percy

Mar 6, 2017 1:28:38 PM

Mobile World Congress 2017 wrapped up on Thursday, bringing a close to the seemingly infinite exposition of mobile and wireless technologies.   From what you would expect in wireless base stations, antennas and what seems like a bazillion handset vendors, the event is also home to a wide range of network and mobile applications.  As a self-professed Internet of Things and home automation “junkie”, this was a chance to feed my addiction and see what was possible for both my home and in the spring house that feeds our shared water system at our recreational property on Rushford Lake.

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Topics: Events, Internet of Things, Communications Application Development

An IoT Addict Seeks Treatment

by Alan Percy

Feb 27, 2017 5:53:12 AM

I’m an IoT addict.  There, I said it.  That’s the first step of recovery, right?   Thanks to a generous son, Christmas started a new obsession – controlling and connecting our home.

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Topics: Internet of Things

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: WebRTC and Multimedia VAS, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, Signaling, Internet of Things

An Adventurer’s Communication Survival Guide

by Alan Percy

Jan 16, 2017 10:37:57 AM

I’m sure many of you do a lot of travel for work and like me, you likely have your own “routine” as to what you take along during your travels.  Laptop, phone, headset, cables, and chargers usually fill my backpack, allowing for communications virtually anywhere.  Over the holiday break, my family celebrated my wife and my 30th anniversary with a two-week trip to the Galapagos Islands, a remote collection of rocky islands off the coast of Ecuador made famous by Darwin and his scientific observations on evolution.  The remoteness of this type of travel brings a whole new challenge to communicating with family, friends, and work.

A few observations and suggestions:

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Topics: Guides: How-to's, Infographics, and more, Communications Application Development

WebRTC Developer Workshops – Building Knowledge and Friendships

by Alan Percy

Dec 15, 2016 10:53:53 AM


This last month, we wrapped up the first round of six WebRTC and Cloud Communications Developer Workshops with a final push through both Paris and Lisbon.  After our whirlwind schedule of stops in November that took us to New Jersey, Chicago, Santa Clara, and Dallas, heading over to Europe a few weeks ago gave us some new perspective on what developers are working on and their priorities.  Thanks to the hard work that our instructors dedicated to the educational materials, our numerous guests learned how to build applications with Communications Platforms as a Service (CPaaS) mark-up languages, APIs, and WebRTC.  But what did we learn?

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Topics: Events, Communications Application Development

The Evolution of Voicemail

by Alan Percy

Dec 9, 2016 11:20:32 AM

Is voicemail doomed to the dustbin of history or will it evolve?  

Voicemail is widely recognized as one of the great telecommunications applications.  Starting with its launch back in 1980 by VMX and others, voicemail’s use quickly became ubiquitous in business and soon turned into a multibillion-dollar business as an add-on to business PBX systems, home telephone service, and later mobile services. 

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development

Unlocking Media Server Cloud Deployments

by Alan Percy

Nov 14, 2016 5:09:34 PM

This week Dialogic announced general availability of Dialogic® PowerMedia® XMS Release 3.2, a significant upgrade of the company’s media server/media resource function (MRF), delivering key capabilities for NFV (Network Function Virtualization) and AWS (Amazon Web Services) cloud deployments, with expectations that the new cloud capability will accelerate adoption across network operator, over-the-top (OTT), and enterprise markets.

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Topics: WebRTC and Multimedia VAS, Events, NFV/SDN & Cloud

Great Application Ideas from the Developer Workshop Series

by Alan Percy

Nov 9, 2016 8:31:01 AM

When you get a group of creative minds together in the same room, you really never know what the result will be.  Over the last few weeks, Dialogic and Telestax have held a series of one-day WebRTC and Cloud Communications Developer Workshops, offering participants an opportunity to learn how to quickly create new voice and video-enabled communications applications.  With stops in Parsippany, NJ; Santa Clara, CA; Naperville, IL; and Dallas, TX; we were fortunate to meet some amazing people with even more amazing ideas.  As a final agenda item during each workshop, we asked the developers to give us some ideas on how they could use what they learned.  Here’s a snapshot of some of the ideas.

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Topics: WebRTC and Multimedia VAS, Events, Communications Application Development

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