Dialogic Blog

Jim Machi

Jim Machi is the Senior Vice President of Marketing and Product Management. He's responsible for developing marketing strategy and driving marketing communications for Dialogic as well as long term product planning and strategy for all Dialogic products. He is recognized by Internet Telephony Magazine as one of the "Top 100 Voices of IP Communications” and by WebRTC Expo as a “WebRTC Pioneer.”
 

Recent Posts

Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

by Jim Machi

Apr 18, 2017 10:18:25 AM

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

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Topics: Communications Application Development

Is Cloud Infrastructure Swallowing Up NFV?

by Jim Machi

Apr 11, 2017 9:10:00 AM

Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they want lower overall costs.  In other words, they want the same benefits, the same end game as “True NFV,” but possibly obtain this from running an infrastructure Virtual Machine in a cloud such as Amazon EC2.

And voila, we have telecom infrastructure running on Amazon web services.

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Topics: NFV/SDN & Cloud

Cloud-Based Telecom Infrastructure Evolves

by Jim Machi

Apr 4, 2017 10:21:18 AM

There is no doubt that telecom infrastructure is moving to the cloud.  Over the past 20 years, the move from purpose built hardware to software running on COTS servers has yielded measurable benefits to service providers, such as lower costs and improved serviceability.  The next natural step forward from COTS is running the software-based infrastructure in the cloud because additional benefits will continue. 

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Topics: NFV/SDN & Cloud

The New Guard in Telecom: Amazon and Facebook

by Jim Machi

Mar 28, 2017 9:40:49 AM

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud

What does having no PSTN lines really mean?

by Jim Machi

Mar 21, 2017 10:10:03 AM

There are firm actions starting to take place about PSTN (public switch telephone network) sunset.  What this means is that our landline networks that we grew up with will cease to exist – they are too costly to continue to support.  Effectively, the VoIP movement that started in the mid 1990s will have “won.”  And what a swift victory that has been.

Countries will have various PSTN sunset dates.  And they are likely years away, even for the closest ones.  But this PSTN sunset has caused much trepidation anyway. Because, what does having no PSTN lines really mean? 

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Topics: Legacy - Voice, Fax, Modem

The Importance of Good Call Progress Analysis with Software Media Servers

by Jim Machi

Mar 14, 2017 10:30:44 AM

 

Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.

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Topics: WebRTC and Multimedia VAS

Call Progress Analysis is Not the same as a Robo-Call

by Jim Machi

Mar 7, 2017 9:51:13 AM

Robo-calls are making the news lately.  I even wrote a blog about them last year. We all hate getting those calls. While most contact centers follow the rules, there are companies that don’t and they are the ones that cause consumer frustration.   But just because Robo-calls are bad, it doesn’t mean that the technology that allows those kinds of calls are bad.  Call Progress Analysis (CPA) is one of those technologies, and CPA is but one of many technologies that enable the bad apple Robo-Calls to happen.

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Topics: Legacy - Voice, Fax, Modem

What’s Going on at MWC 2017

by Jim Machi

Feb 28, 2017 2:44:42 AM

I’ve been at Mobile World Congress one day so far.  Here's what I've seen in terms of messaging.

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Topics: Events, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling, Communications Application Development

What to Expect at MWC 2017

by Jim Machi

Feb 14, 2017 11:35:27 AM

Mobile World Congress is coming up soon and it’s always fun to speculate on industry marketing trends one might expect to see.  First of all, with a generally poor 2016 for telecom infrastructure vendors, which comprise the bulk of the companies with MWC booths, we’ll probably see an overall muting of far out expensive “come look here” marketing and parties. I do expect to see three main trends, though

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Topics: Events, Internet of Things, Communications Application Development

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