Dialogic Blog

Jim Machi

Jim Machi is the Senior Vice President of Marketing and Product Management. He's responsible for developing marketing strategy and driving marketing communications for Dialogic as well as long term product planning and strategy for all Dialogic products. He is recognized by Internet Telephony Magazine as one of the "Top 100 Voices of IP Communications” and by WebRTC Expo as a “WebRTC Pioneer.”
 

Recent Posts

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video

Why Media Gateways Anymore?

by Jim Machi

Nov 7, 2017 9:12:00 AM

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of what we do is live in the world of bridging these older technologies to today.  The older technologies live on longer than any of us might imagine, and we have customers who still buy these technologies for various reasons – all revolving around the networks still being used, no matter how much we hear about LTE. And thus, there is business for them and thus, us to be had.

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Topics: Fax, Modem, TDM, Signaling

The Importance of SS7 to SIP Interoperability

by Jim Machi

Oct 24, 2017 9:03:00 AM

SIP endpoints such as softphones / headsets used for IP based enterprise VoIP calls,  for WiFi calls, and for calls from third party communication apps such as WhatsApp, Viber etc. are becoming the norm. And with continued integration on the phone side (see Apple CallKit), these will continue to proliferate.

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Topics: Signaling

Network Slicing – An A La Carte Network Service in 5G?

by Jim Machi

Oct 17, 2017 9:16:00 AM

I’ve been meaning to write about network slicing for a while.  When 5G was first being written about, network slicing was one of many hot topics about 5G. 5G, after all, is going to solve every potential mobile cellular issue we’ve ever come across. At least it seems that way.  And network slicing represented a certain nirvana.  By the way, 5G will be THE ANSWER until 5G specs are done, and it starts to get deployed, and then the hype will start for 6G.  And then we’ll have a new answer. Until then, let’s talk about how great 5G is.

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Topics: 3G, 4G, 5G, and WiFi

Building Scalable Video Applications

by Jim Machi

Oct 10, 2017 9:51:00 AM

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

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Topics: WebRTC, Unified Communications and Collaboration, Voice and Video

Network Monitoring Provides More Than Just Lawful Intercept

by Jim Machi

Sep 27, 2017 10:28:40 AM

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

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Topics: Unified Communications and Collaboration, Voice and Video

SIP Trunking Options for Mixed Networks

by Jim Machi

Sep 19, 2017 9:44:47 AM

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

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Topics: Signaling

Using Chat Programs for Payments

by Jim Machi

Sep 12, 2017 9:34:41 AM

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

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Topics: Contact Center and Customer Care

IoT and Real-Time Communications Convergence (Part 2)

by Jim Machi

Sep 5, 2017 10:36:01 AM

In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications.  I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible.  Our industry knows real-time communications very well and there is opportunity for us to grow there.

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Topics: Internet of Things, Communications Application Development

How Will Artificial Intelligence Be Used In the Contact Center?

by Jim Machi

Aug 29, 2017 9:52:09 AM

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

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Topics: Communications Application Development, Artificial Intelligence