Dialogic Blog

Jim Machi

Jim Machi is the Senior Vice President of Marketing and Product Management. He's responsible for developing marketing strategy and driving marketing communications for Dialogic as well as long term product planning and strategy for all Dialogic products. He is recognized by Internet Telephony Magazine as one of the "Top 100 Voices of IP Communications” and by WebRTC Expo as a “WebRTC Pioneer.”
 

Recent Posts

SIP Trunking Options for Mixed Networks

by Jim Machi

Sep 19, 2017 9:44:47 AM

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

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Topics: Signaling

Using Chat Programs for Payments

by Jim Machi

Sep 12, 2017 9:34:41 AM

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

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Topics: Contact Center and Customer Care

IoT and Real-Time Communications Convergence (Part 2)

by Jim Machi

Sep 5, 2017 10:36:01 AM

In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications.  I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible.  Our industry knows real-time communications very well and there is opportunity for us to grow there.

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Topics: Internet of Things, Communications Application Development

How Will Artificial Intelligence Be Used In the Contact Center?

by Jim Machi

Aug 29, 2017 9:52:09 AM

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

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Topics: Communications Application Development, Artificial Intelligence

IoT and Real-Time Communications Convergence (Part 1)

by Jim Machi

Aug 15, 2017 9:00:00 AM

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right.  But with millions or even potentially billions of things connected to the internet, it would make some kind of logical sense that these things would want to communicate via voice/video to a person. 

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Topics: Guides: How-to's, Infographics, and more, Internet of Things, Communications Application Development

MVNO’s Need Their Own Infrastructure To Differentiate

by Jim Machi

Aug 8, 2017 10:11:50 AM

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore.  So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation. 019 Telzar in Israel has recently done this, and it resulted in a 50% increase in its customer base in 5 months. Mobile Virtual Network Enablers (MVNEs) have also emerged to supply the infrastructure differentiation to the MVNO’s, so the MVNO itself doesn’t have to invest in the infrastructure.

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Topics: WebRTC, Fax, Modem, TDM, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, IPX, Signaling

Future of the Multifunction Peripherals (MFP)

by Jim Machi

Aug 1, 2017 9:01:00 AM

MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

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Topics: WebRTC, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Communications Application Development

WebRTC for Business People - Update

by Jim Machi

Jul 25, 2017 9:00:00 AM

Three or four years ago, when WebRTC was still a strange concept, Tsahi Levent-Levi wrote a paper called “WebRTC for Business People.” That paper helped a fledging community of application developers, vendors, service providers, and enterprises understand WebRTC.  He has updated that paper now in 2017 and you can obtain it here

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Topics: WebRTC

Unified Communications in the Cloud

by Jim Machi

Jul 18, 2017 9:21:50 AM

A couple of weeks ago, I explored the migration to Unified Communications and gave my point of view about how the migration is somewhat determined by economics and the fact that enterprises have already set in place communications systems that have been paid for and work.  But let’s say that you as an enterprise have determined the time is right to move to UC.  Should it be premise-based or cloud-based?   Some enterprises are worried about losing control and want on-premise equipment.  But for many enterprises, UCaaS is the way to go as long as they are satisfied with the Quality of Service (QoS) and security.  And by now, so many enterprises have moved to cloud-based UC that there are more than enough use cases and proof points that QoS and security issues have largely been overcome.

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Topics: WebRTC, NFV/SDN & Cloud, Communications Application Development

What Should the Next Generation SBC Be Able to Handle?

by Jim Machi

Jul 11, 2017 9:00:00 AM

It’s strange to be writing about a next generation SBC, given that it seems only yesterday that SBCs came to the fore.  But alas, SBCs have been around for over 15 years now. The original SBC functions that were there to support peering for IP – IP networks, such as connectivity in the form of IPv4-IPv6 interworking, NAT traversal, and SIP protocol translations and security in the form of DoS support, toll fraud, signaling encryption, and packet protection are still very much important, but the SBC has been asked to do more these days.  So if you have an SBC from the “old days” it’s likely not pulling its weight.

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Topics: WebRTC, Signaling