Dialogic Blog

Thomas Schroer

Thomas directs Service Provider Marketing for Dialogic, which includes evangelizing initiatives on Network Functions Virtualization, 4G, 5G, and IoT mobile services around the globe. His extensive experience spans leadership positions in planning, operations, and engineering with communications service providers and marketing roles with network equipment vendors specializing in infrastructure and service assurance solutions.
 

Recent Posts

Millennials and Preferences for Real-Time Communications

by Thomas Schroer

Nov 10, 2017 3:00:00 AM

At the recent CCA in Fort Worth, I attended a session moderated by Margaret McKoin of the Time Group that consisted of a series of presentations and a panel discussion on marketing to Millennials. The discussion was geared towards the preferences and buying patterns of Millennial consumers for telecommunications services, and several interesting points were brought up.

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Topics: Unified Communications and Collaboration

Blockchain and Unified Communications

by Thomas Schroer

Oct 31, 2017 12:21:20 PM

Does blockchain have real value in Unified Communications or is it like trying to fit a square peg in a round hole? Blockchain technology is disruptive in its ability to provide the creation of a distributed ledger eliminating the need for a centralized or third-party participant acting as a middle man to broker transactions.

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Topics: Unified Communications and Collaboration

Implementing the Visual Customer Experience With a VIVR

by Thomas Schroer

Jul 13, 2017 8:07:00 AM

“Before beginning, plan carefully,” quoted Cicero, a Roman lawyer and toga aficionado from a couple thousand years ago. While he may not have been thinking about Visual IVR development when he coined that phrase, he was still spot on.

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Topics: Communications Application Development, Contact Center and Customer Care

Making Mobile Customer Engagement Apps On-Demand with a Visual IVR

by Thomas Schroer

Jul 10, 2017 8:54:31 AM

71% of consumers want the ability to solve most customer service issues on their own, according to a 2016 Aspect Consumer Experience survey. And they want the customer care experience to support that.

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Topics: Communications Application Development, Contact Center and Customer Care

How Do You Market to a Chatbot?

by Thomas Schroer

Jun 26, 2017 4:40:27 PM

At last week’s TechXLR8 in London, I was listening to Paul Wilkinson with Tesco talk about the various initiatives his company is exploring to improve the customer's buying experience through technology and innovation.

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Topics: Internet of Things, Communications Application Development, Analytics, Artificial Intelligence

Intersecting Real-Time Communications with IBM Watson Artificial Intelligence

by Thomas Schroer

Jun 21, 2017 7:57:32 AM

The intersection of real-time communications applications, analytics, and intelligence opens the door to innovative solutions that provide value added capabilities for both businesses and consumers. Artificial and augmented intelligence and machine learning techniques consist of applications that replicate human capabilities as well as enhance them.

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Topics: 3G, 4G, 5G, and WiFi, Internet of Things, Communications Application Development, Analytics, Artificial Intelligence

Six Cool Smart Connected Devices

by Thomas Schroer

May 24, 2017 12:07:32 PM

I reached out across the globe to some of my coworkers who are up on all things IoT and AI, and asked them to share some cool innovations they’ve recently come across. Here’s six that they wanted to share.

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Topics: 3G, 4G, 5G, and WiFi, Internet of Things, Communications Application Development

Evolving the IoT User Experience

by Thomas Schroer

Mar 8, 2017 2:00:00 AM

Operators are at a literal crossroad. One direction will take them down the path of being relegated to a bit pipe provider – however, most of the ones we talk to don’t want that to be their future, and are exploring ways that focus more on innovation and services.

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Topics: Internet of Things

Time for IPX/Wholesale Operators to Pivot to Next Gen Services (Video)

by Thomas Schroer

Nov 4, 2016 10:04:45 AM

I had the opportunity to have a quick chat with Joanne Turner from Total Telecom TV at the recent Carriers World and IPX Conference in London. We rehashed some of the topics and key “take-aways” from the two day conference (I covered these in more depth in a couple earlier blogs; one on a roundtable I chaired on virtualization and NFV, and another on a panel I participated on where we discussed collaboration efforts and pushing the IPX envelope with next gen applications and services.)

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Topics: Events, IPX

The Role of Collaboration in Advancing IPX Services

by Thomas Schroer

Oct 26, 2016 2:00:00 AM

The IPX concept has been around for a while, but at the Carriers World/IPX conference held recently in London, there was still talk about the slow the rate of adoption for IPX services and what should be done to address the problem. One way to think about the IPX is that it provides premium inter-carrier service offerings.

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Topics: VoLTE/VoWifi & IMS, NFV/SDN & Cloud, IPX, Internet of Things