Dialogic Blog

Unified Experience in a Unified Communications World

by Miguel Lopes

Mar 15, 2017 9:50:21 AM

Unified Communications (UC), more than a buzz word, has become such a loose term that everyone uses it without thinking twice when referring to any sort of enterprise voice and video services.


But what is the true meaning of UC and, more importantly, what are the implications to achieve true UC? Conversations focus so much on the technology that participants tend to lose track of what is the ultimate goal. The goal is to simplify the way enterprises communicate through different channels and to not add additional complexity.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, IPX, Communications Application Development

The Importance of Good Call Progress Analysis with Software Media Servers

by Jim Machi

Mar 14, 2017 10:30:44 AM


Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.

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Topics: WebRTC and Multimedia VAS

Evolving the IoT User Experience

by Thomas Schroer

Mar 8, 2017 2:00:00 AM

Operators are at a literal crossroad. One direction will take them down the path of being relegated to a bit pipe provider – however, most of the ones we talk to don’t want that to be their future, and are exploring ways that focus more on innovation and services.

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Topics: Internet of Things

Call Progress Analysis is Not the same as a Robo-Call

by Jim Machi

Mar 7, 2017 9:51:13 AM

Robo-calls are making the news lately.  I even wrote a blog about them last year. We all hate getting those calls. While most contact centers follow the rules, there are companies that don’t and they are the ones that cause consumer frustration.   But just because Robo-calls are bad, it doesn’t mean that the technology that allows those kinds of calls are bad.  Call Progress Analysis (CPA) is one of those technologies, and CPA is but one of many technologies that enable the bad apple Robo-Calls to happen.

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Topics: Legacy - Voice, Fax, Modem

An IoT Addiction Gets Satisfied at MWC 2017

by Alan Percy

Mar 6, 2017 1:28:38 PM

Mobile World Congress 2017 wrapped up on Thursday, bringing a close to the seemingly infinite exposition of mobile and wireless technologies.   From what you would expect in wireless base stations, antennas and what seems like a bazillion handset vendors, the event is also home to a wide range of network and mobile applications.  As a self-professed Internet of Things and home automation “junkie”, this was a chance to feed my addiction and see what was possible for both my home and in the spring house that feeds our shared water system at our recreational property on Rushford Lake.

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Topics: Events, Internet of Things, Communications Application Development

What’s Going on at MWC 2017

by Jim Machi

Feb 28, 2017 2:44:42 AM

I’ve been at Mobile World Congress one day so far.  Here's what I've seen in terms of messaging.

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Topics: Events, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things

An IoT Addict Seeks Treatment

by Alan Percy

Feb 27, 2017 5:53:12 AM

I’m an IoT addict.  There, I said it.  That’s the first step of recovery, right?   Thanks to a generous son, Christmas started a new obsession – controlling and connecting our home.

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Topics: Internet of Things

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling, Communications Application Development

MWC 2017 Ready

by Chika Kim

Feb 17, 2017 11:08:51 AM

Mobile World Congress is right around the corner. Once again, Dialogic will be exhibiting at Mobile World Congress on Feb 27 to March 2 in Hall 6 B62. We’ve prepared some exciting demos featuring our PowerVille Applications, media processing enabling technology, and innovative capabilities from our Dialogic Applications Lab that bring together real-time communications and IoT. We’ll also be  hosting a developer’s meet up and will be participating in the MWC IoT Tour. Here are some details on what we’re doing at Mobile World Congress this year.

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Topics: WebRTC and Multimedia VAS, Events, Signaling, Internet of Things

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: WebRTC and Multimedia VAS, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, Signaling, Internet of Things

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