Dialogic Blog

Is It Over for SMS?

by Jim Machi

May 2, 2017 10:13:58 AM

According to some research from the GSMA, all is not lost with the SMS battle against the IP messaging services. With WhatsApp, Facebook Messenger, and WeChat at about 1 billion monthly active users, it would seem that it’s just a matter of time before SMS becomes extinct.  However, according to this report, “SMS retains its lead in markets that were early adopters of unlimited SMS bundles,” which makes sense.  Start using it and you get used to it, especially if there are no extra charges.

What does this mean for service providers? 

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, Signaling

AI, Bots, and Machine Learning - A Team for Future Communication Success

by Ben Levy

Apr 28, 2017 9:49:11 AM

Artificial Intelligence, bots, and machine learning is starting to touch our daily lives. We have robots that clean our floors, cars that self-park, and an intelligent personal assistant on our phone that answers any of our questions.  How will these technologies affect our lives next? Soon, you will be interacting more with bots because it will assist our communication with other people. 

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Topics: WebRTC and Multimedia VAS, Communications Application Development

Does Your Company’s IVR Voice Impact How You Are Perceived by Customers?

by Danny Gomez

Apr 28, 2017 9:48:45 AM

How important is the ability to provide your customers an array of multilingual options in your customer engagement strategy? Do you meet the needs of your customers better when you use a female voice or male voice? Does a voice with an accent engage your customers or target your intended audience better? There’s a large body of work on the impact that a speaker’s gender, language, and accent have in making an impression on a consumer.

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Voice Hacking - No Victim Is Too Small

by Miguel Lopes

Apr 28, 2017 9:48:23 AM

Everywhere in the world, small and big enterprises spend a considerable part of their budget on Antiviruses, Firewalls, and other appliances to protect their network and data. The typical network hacker usually targets the larger enterprises which are potentially a better mark with deeper pockets and lucrative secrets to keep. The PBX hacker though does not care about your enterprise size, because you can be as lucrative as any other company one hundred times bigger than you. When telephony shifted to IP, it brought many advantages, but it also exposed the voice to the same threats as the network.

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Topics: Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS

Consumers’ Evolving Communications Use Will Drive Enterprises To Change Their Customer Interaction Strategies

by Pamela Clark-Dickson

Apr 28, 2017 9:47:56 AM

Personal digital communications services are evolving rapidly. Consumers are now just as likely to use a chat app as they are to use a telco service to send a message or make a voice call. In addition, a number of chat apps have recently added video calling (among other features), taking their communications capabilities far beyond what most telcos offer, and further threatening telco revenues from their core services.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development

The Intersection of Real-time Voice and AI - Can Service Providers Turn Dumb Pipes Into Differentiated Services?

by Peter Kuciak

Apr 28, 2017 9:47:27 AM

Ah, the pain of being called “boring,”, “not innovative,” “commodity,” or “dumb pipe,” and recently being spanked
 by the CRTC
(Canadian Radio-television and Telecommunications Commission – the equivalent of the FCC in US) for trying to offer a “free data” ride to certain OTT services to differentiate and attract users.  Can we say the service providers are struggling?  Yup! It has been tough and not a lot of fun.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

Audience Participation Made Easier with WebRTC

by Alan Percy

Apr 27, 2017 12:41:16 PM

If you’ve ever had the chance to present to a large group, you know how difficult it is to engage your audience and keep their attention.   Even the best presenter has significant competition from the ever-present mobile device in the hands of the audience. Here’s how the problem can be solved with WebRTC and Communications APIs.

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Topics: Communications Application Development

Can a Class 4 Softswitch run in the Cloud?

by Jim Machi

Apr 25, 2017 10:16:49 AM

Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a prospect because he was questioning whether a core telecom infrastructure node can actually run in the Cloud / AWS. The answer is yes, for sure - the networks have improved so much, and AWS has been running many mission critical, latency critical apps outside of telecom that a switch can certainly run in AWS. In fact, we have made the Dialogic NGN Softswitch and IMS MGCF (Dialogic ControlSwitch System) run on AWS and have already sold it and deployed it with customers.

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Topics: VoLTE/VoWifi & IMS, IPX, Signaling

Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

by Jim Machi

Apr 18, 2017 10:18:25 AM

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

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Topics: Communications Application Development

Scaling Your Business With A Real-Time Communications Load Balancer [Avaya and Scansource Webinar]

by Chika Kim

Apr 14, 2017 10:42:19 AM

With Dialogic PowerVille LB recently becoming Avaya DevConnect certified, this has opened up doors for Dialogic to help scale and enhance the reliability of real-time communications applications for Avaya customers. We put together a webinar for partners and resellers of network solution architects, designers, and non-technical sales contributors looking to enhance their knowledge and expertise in improving their real-time communications infrastructure.

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Topics: Events, Communications Application Development

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