Dialogic Blog

Top 10 of 2017 - The Number One Blog Topic Should Not Surprise You!

by Thomas Schroer

Jan 1, 2018 5:00:00 AM

 

To close out 2017, I want to recap and share with you the top 10 blogs published this last year in case you missed them. It's no suprise that WebRTC, AI and IoT dominate the headlines. Enjoy!

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Topics: WebRTC, Internet of Things, Analytics, Artificial Intelligence

Machine Learning Is Improving IVRs

by Gabriel Castaneda

Nov 29, 2017 7:29:23 AM

Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.

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Topics: Analytics, Artificial Intelligence, Unified Communications and Collaboration, IVR, Machine Learning

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video

Which speech analytic engine is right for your application?

by Vince Puglia

Sep 12, 2017 4:18:23 PM

Confession - last week while entering my dark hotel room, I found myself uttering ‘Alexa, lights on’ – to my disappointment the room remained dark....

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Topics: Artificial Intelligence

How Will Artificial Intelligence Be Used In the Contact Center?

by Jim Machi

Aug 29, 2017 9:52:09 AM

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

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Topics: Communications Application Development, Artificial Intelligence

Are Our Networks Ready for IoT and Video?

by Alan Percy

Aug 3, 2017 2:32:02 PM

As part of our investigation of IoT and video, the question of wireless network readiness comes to mind.   Will today and tomorrow’s network be ready to forecast BILLIONS of connected devices?  We take a closer look.

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Topics: Internet of Things, Artificial Intelligence

How Do You Market to a Chatbot?

by Thomas Schroer

Jun 26, 2017 4:40:27 PM

At last week’s TechXLR8 in London, I was listening to Paul Wilkinson with Tesco talk about the various initiatives his company is exploring to improve the customer's buying experience through technology and innovation.

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Topics: Internet of Things, Communications Application Development, Analytics, Artificial Intelligence

Intersecting Real-Time Communications with IBM Watson Artificial Intelligence

by Thomas Schroer

Jun 21, 2017 7:57:32 AM

The intersection of real-time communications applications, analytics, and intelligence opens the door to innovative solutions that provide value added capabilities for both businesses and consumers. Artificial and augmented intelligence and machine learning techniques consist of applications that replicate human capabilities as well as enhance them.

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Topics: 3G, 4G, 5G, and WiFi, Internet of Things, Communications Application Development, Analytics, Artificial Intelligence