Dialogic Blog

The Evolution of the Software Media Server

by Jim Machi

Jan 9, 2018 5:30:00 AM

As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming Intel CPUs and decided to port the media processing DSP functions such as echo cancel, play/record, codec creation, conferencing and speech processing, to name a few, to the Intel processor.

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Topics: WebRTC, VoLTE/VoWifi & IMS, NFV/SDN & Cloud, Communications Application Development, Voice and Video, Internet and Web

Learning About Cloud Communications and WebRTC From Home

by Vince Puglia

Nov 29, 2017 12:13:27 PM

 

Quickly realizing video and WebRTC are becoming “must have” features for applications in IoT, security, customer support, and social applications - Dialogic teamed up with Telestax to launch a free Cloud communications and WebRTC workshop series. The workshop was designed to give developers and non-developers hands on experience with building feature rich real-time communication applications. We traveled the world delivering these workshops to hundreds of individuals, building in hours what in the past took weeks even months. There was only one issue..... You needed to be physically at the workshop in order to participate. Until now!

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Topics: Communications Application Development, Internet and Web

IoT and Real-Time Communications Convergence (Part 2)

by Jim Machi

Sep 5, 2017 10:36:01 AM

In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications.  I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible.  Our industry knows real-time communications very well and there is opportunity for us to grow there.

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Topics: Internet of Things, Communications Application Development

How Will Artificial Intelligence Be Used In the Contact Center?

by Jim Machi

Aug 29, 2017 9:52:09 AM

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

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Topics: Communications Application Development, Artificial Intelligence

IoT and Real-Time Communications Convergence (Part 1)

by Jim Machi

Aug 15, 2017 9:00:00 AM

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right.  But with millions or even potentially billions of things connected to the internet, it would make some kind of logical sense that these things would want to communicate via voice/video to a person. 

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Topics: Guides: How-to's, Infographics, and more, Internet of Things, Communications Application Development

Future of the Multifunction Peripherals (MFP)

by Jim Machi

Aug 1, 2017 9:01:00 AM

MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

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Topics: WebRTC, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Communications Application Development

Unified Communications in the Cloud

by Jim Machi

Jul 18, 2017 9:21:50 AM

A couple of weeks ago, I explored the migration to Unified Communications and gave my point of view about how the migration is somewhat determined by economics and the fact that enterprises have already set in place communications systems that have been paid for and work.  But let’s say that you as an enterprise have determined the time is right to move to UC.  Should it be premise-based or cloud-based?   Some enterprises are worried about losing control and want on-premise equipment.  But for many enterprises, UCaaS is the way to go as long as they are satisfied with the Quality of Service (QoS) and security.  And by now, so many enterprises have moved to cloud-based UC that there are more than enough use cases and proof points that QoS and security issues have largely been overcome.

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Topics: WebRTC, NFV/SDN & Cloud, Communications Application Development

IoT and Video go Hand-In-Hand

by Alan Percy

Jul 17, 2017 4:02:19 PM

Like many others, I’ve been watching the adoption of video as it goes from a novel curiosity to a mainstream means of communications.  As humans, we are naturally drawn to images, especially moving images.  As a techie, I’m also drawn to automation systems and the Internet of Things.  What happens when you bring IoT and video together?

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Topics: WebRTC, Internet of Things, Communications Application Development, Analytics

Implementing the Visual Customer Experience With a VIVR

by Thomas Schroer

Jul 13, 2017 8:07:00 AM

 

“Before beginning, plan carefully,” quoted Cicero, a Roman lawyer and toga aficionado from a couple thousand years ago. While he may not have been thinking about Visual IVR development when he coined that phrase, he was still spot on.

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Topics: Communications Application Development, Contact Center and Customer Care

Making Mobile Customer Engagement Apps On-Demand with a Visual IVR

by Thomas Schroer

Jul 10, 2017 8:54:31 AM

71% of consumers want the ability to solve most customer service issues on their own, according to a 2016 Aspect Consumer Experience survey. And they want the customer care experience to support that.

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Topics: Communications Application Development, Contact Center and Customer Care