Dialogic Blog

Six Cool Smart Connected Devices

by Thomas Schroer

May 24, 2017 12:07:32 PM

I reached out across the globe to some of my coworkers who are up on all things IoT and AI, and asked them to share some cool innovations they’ve recently come across. Here’s six that they wanted to share.

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Topics: 3G, 4G, 5G, and WiFi, Internet of Things, Communications Application Development

XMS 3.3 – High Capacity Video Recording

by Alan Percy

May 15, 2017 11:19:40 AM

This is the third in a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

If there is any question to the value of recording video, take note of any one of the viral videos of airline customer service “interactions” posted on YouTube.

The emergence of inexpensive storage completely changed customer service interaction and identity verification. Voice-only contact centers almost universally record all customer interactions – thus the pre-call warning that “this call may be recorded for quality and training purposes.”  You should expect the same will be true with video customer care interactions.  Recording helps resolve potential conflicts of “he said – she said” disputes with financial transactions.  Contact centers, banking, legal, and other industries require by policy or regulation that all customer interactions are archived, requiring the capability to record video interactions.

However, recording video is significantly more resource intensive than a voice-only recorder. 

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Topics: WebRTC and Multimedia VAS, Communications Application Development

XMS 3.3 – Outbound Calling and Notification

by Alan Percy

May 5, 2017 2:18:05 PM

This is the second of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Outbound calling applications – reverse 911, contact center call-backs, medication reminder notifications, and conferencing applications all depend on detecting whether an outbound call was completed, and then, whether it was answered by a person or a machine.   Correctly detecting the success (or failure) of an outbound call allows an application to decide whether to retry the call, leave a voice message or connect the call to an agent.  Dialogic has been a leader in developing reliable Call Progress Analysis (CPA) algorithms since the early board-level DSP products, carrying this expertise to XMS. 

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Communications Application Development

XMS 3.3 – Scaling Video Applications with SFU

by Alan Percy

May 3, 2017 12:50:23 PM

This is the first of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Based on a quick survey of our developer community, a major area of new application development is Multi-party video applications – bringing one-way or two-way video to contact center, education, transportation, and security applications.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud, Communications Application Development

AI, Bots, and Machine Learning - A Team for Future Communication Success

by Ben Levy

Apr 28, 2017 9:49:11 AM

Artificial Intelligence, bots, and machine learning is starting to touch our daily lives. We have robots that clean our floors, cars that self-park, and an intelligent personal assistant on our phone that answers any of our questions.  How will these technologies affect our lives next? Soon, you will be interacting more with bots because it will assist our communication with other people. 

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Topics: WebRTC and Multimedia VAS, Communications Application Development

Consumers’ Evolving Communications Use Will Drive Enterprises To Change Their Customer Interaction Strategies

by Pamela Clark-Dickson

Apr 28, 2017 9:47:56 AM

Personal digital communications services are evolving rapidly. Consumers are now just as likely to use a chat app as they are to use a telco service to send a message or make a voice call. In addition, a number of chat apps have recently added video calling (among other features), taking their communications capabilities far beyond what most telcos offer, and further threatening telco revenues from their core services.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development

The Intersection of Real-time Voice and AI - Can Service Providers Turn Dumb Pipes Into Differentiated Services?

by Peter Kuciak

Apr 28, 2017 9:47:27 AM


Ah, the pain of being called “boring,”, “not innovative,” “commodity,” or “dumb pipe,” and recently being spanked
 by the CRTC
(Canadian Radio-television and Telecommunications Commission – the equivalent of the FCC in US) for trying to offer a “free data” ride to certain OTT services to differentiate and attract users.  Can we say the service providers are struggling?  Yup! It has been tough and not a lot of fun.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

Audience Participation Made Easier with WebRTC

by Alan Percy

Apr 27, 2017 12:41:16 PM

If you’ve ever had the chance to present to a large group, you know how difficult it is to engage your audience and keep their attention.   Even the best presenter has significant competition from the ever-present mobile device in the hands of the audience. Here’s how the problem can be solved with WebRTC and Communications APIs.

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Topics: Communications Application Development

Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

by Jim Machi

Apr 18, 2017 10:18:25 AM

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

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Topics: Communications Application Development

Scaling Your Business With A Real-Time Communications Load Balancer [Avaya and Scansource Webinar]

by Chika Kim

Apr 14, 2017 10:42:19 AM

With Dialogic PowerVille LB recently becoming Avaya DevConnect certified, this has opened up doors for Dialogic to help scale and enhance the reliability of real-time communications applications for Avaya customers. We put together a webinar for partners and resellers of network solution architects, designers, and non-technical sales contributors looking to enhance their knowledge and expertise in improving their real-time communications infrastructure.

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Topics: Events, Communications Application Development

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