Dialogic Blog

The Four Essentials for Omnichannel Management

by Jeremy Cox (Ovum)

Sep 12, 2017 4:20:07 PM

It’s a business challenge but not as we know it

Attracting and keeping customers is a perennial challenge for every commercial enterprise. Today's customers, empowered by technology and instant access to information, have greater freedom of choice and the ability to exercise it. Their expectations have also been shaped by digital pioneers, and they now expect a similar experience from any company with which they engage.

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Topics: Contact Center and Customer Care

Taking VIVR to the Next Level with Progressive Web Apps

by Louis Subirana

Sep 12, 2017 4:19:39 PM

For many years, native mobile apps have been the best way for a company, perhaps like yours, to get into your customer’s hands… literally. With the touch of an icon, smartphone users can load an app and access the services your company, big or small, provides. Today, the iTunes App Store and Google’s Play Store are the place to be, but this may be disrupted in the near future with the emergence of Progressive Web Apps (PWAs). In the last year or so, PWAs have become an increasingly popular way to build next generation apps, and we here at Dialogic, are using them to build Visual IVR interfaces that look and feel great on mobile devices.

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Topics: Contact Center and Customer Care

Using Chat Programs for Payments

by Jim Machi

Sep 12, 2017 9:34:41 AM

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

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Topics: Contact Center and Customer Care

Implementing the Visual Customer Experience With a VIVR

by Thomas Schroer

Jul 13, 2017 8:07:00 AM

“Before beginning, plan carefully,” quoted Cicero, a Roman lawyer and toga aficionado from a couple thousand years ago. While he may not have been thinking about Visual IVR development when he coined that phrase, he was still spot on.

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Topics: Communications Application Development, Contact Center and Customer Care

Making Mobile Customer Engagement Apps On-Demand with a Visual IVR

by Thomas Schroer

Jul 10, 2017 8:54:31 AM

71% of consumers want the ability to solve most customer service issues on their own, according to a 2016 Aspect Consumer Experience survey. And they want the customer care experience to support that.

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Topics: Communications Application Development, Contact Center and Customer Care