Dialogic Blog

An Adventurer’s Communication Survival Guide

by Alan Percy

Jan 16, 2017 10:37:57 AM

I’m sure many of you do a lot of travel for work and like me, you likely have your own “routine” as to what you take along during your travels.  Laptop, phone, headset, cables, and chargers usually fill my backpack, allowing for communications virtually anywhere.  Over the holiday break, my family celebrated my wife and my 30th anniversary with a two-week trip to the Galapagos Islands, a remote collection of rocky islands off the coast of Ecuador made famous by Darwin and his scientific observations on evolution.  The remoteness of this type of travel brings a whole new challenge to communicating with family, friends, and work.

A few observations and suggestions:

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Topics: Guides: How-to's, Infographics, and more, Communications Application Development

Riding the Media Processing Waves

by Vince Puglia

Jan 11, 2017 10:54:52 AM

'The Third Wave' by Steve Case is a good read from a discernibly credible individual (AOL being a key disrupter of its time) where he analyzes the evolution of the internet and how companies wanting to do business in today's connected world need to adapt and re-think where & how it is done. This got me thinking about where & how the media processing has evolved over the years and has rode its own 'waves' to where we are today.

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Topics: NFV/SDN & Cloud, Guides: How-to's, Infographics, and more

How to Build a WebRTC Gateway and Integrate IBM Watson Speech-to-Text Services

by Vince Puglia

Sep 21, 2016 9:38:04 AM

WebRTC and Cognitive Computing are two technologies that are undoubtedly transforming industries but perhaps the velocity of change comes from how easy it is to integrate these two technologies. Cloud-Platforms-as-a-Service (CPaaS) companies like Telestax are enabling web developers to easily add real-time communications to any application through their rapid service creation environment RestComm. Then Cognition-as-a-Service companies like IBM Watson continue to push what artificial intelligence can achieve and provide an easy RESTFul based interface. Combine these two elements and get a cognitive communications that can be used in almost any vertical. From emotional analysis in the contact center to ensure customers are satisfied after every call to smartbot agents capable of handling customer inquiries via SMS - it's all possible with cognitive communications.

This 'how-to' will be a step-by-step guide on building a WebRTC service that interacts with IBM Watson.

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Topics: WebRTC and Multimedia VAS, Guides: How-to's, Infographics, and more

Why Automation Is Key to Your OPNFV Deployment (OPNFV Demystified Part 7)

by John Hermanski

Aug 25, 2016 9:26:05 AM

While OPNFV and Openstack provide a convenient virtualized environment for deploying and running network-oriented applications, there is another whole dimension to what may be done with it. With conventional computing, you need to wheel in another box, install things, and then modify your networked environment to take the new hardware into account. With a virtualization, you avoid dealing with hardware each time you need to increase an application’s capacity, and can “spin up” additional virtual machines and then configure the environment accordingly. And, in a well-designed OPNFV environment, all of this can be done automatically.

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Topics: NFV/SDN & Cloud, Guides: How-to's, Infographics, and more

Self-Service Optimization…Required, Not Optional (Act 3 of 3 – Post Contact)

by Elhum Vahdat

Aug 19, 2016 6:00:00 PM

This is my third blog on Self-Service Optimization and the final one in this series.  In part one of my three-part blog, I discussed how in the Personalization Act, the strategy should focus on enhancing the customer experience by making the frequent customer feel known, welcome, and appreciated by personalizing their experience.  In part two, the Steering Act, I discussed how the strategy should aim at shortening the duration of the interaction, thereby leading to an increased potential for repeat business.  In this blog, the Post Contact Act, I will discuss the importance of measuring customer satisfaction (or loyalty or NPS), as well as how customer satisfaction can be measured and improved at the end of the call (performance and quality assurance).

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Topics: Legacy - Voice, Fax, Modem, Guides: How-to's, Infographics, and more, Communications Application Development

PowerMedia XMS Media Server – Quobis’ Take

by Santiago Troncoso

Aug 17, 2016 10:47:46 AM

Our good friends at Quobis wanted to give insight into how they’re working with Dialogic. This is a guest blog from Santiago Troncoso, Product Manager at Quobis, on his experience with PowerMedia XMS.

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Topics: WebRTC and Multimedia VAS, Guides: How-to's, Infographics, and more

Real-World OPNFV Implementation – Networking (OPNFV Demystified Part 6)

by John Hermanski

Aug 12, 2016 1:13:59 PM

So by now, you must be wondering what sort of differences we found in deploying OPNFV in a blade server environment? To be honest, not a lot. Some initial ’issues” stemmed from some unfamiliarity with blade servers and their storage and networking environments. We first did the OPNFV deployment on individual rack mount servers (RMS) [I should note that OPNFV at that point was the 1.0 Arno release, and it was a little green]. In parallel, we familiarized ourselves with the blade environment in general – setting up, partitioning, and mounting storage arrays, basic blade switch and network setup, and remote system management. For the grand finale, we successfully combined the blades and the more stable OPNFV 2.0 Brahmaputra release.

The most important difference between the two environments was network setup.

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Topics: NFV/SDN & Cloud, Guides: How-to's, Infographics, and more

Getting Started with CPaaS

by Alan Percy

Aug 11, 2016 10:53:26 AM

Can you teach an old dog new tricks?

The process of developing communications applications is in the midst of a long, over-due update, moving from complex legacy APIs and programming languages to easy-to-understand script and drag-and-drop GUI programming.  A number of Communications Platforms as a Service (CPaaS) providers have sprung to life, based on easy-to-use HTML-like syntax and APIs.  The most significant benefit is bringing application development within the skillset of a huge number of web developers and those without experience in software development. 

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Topics: Events, Guides: How-to's, Infographics, and more, Communications Application Development

Self-Service Optimization…  Required, Not Optional (Act 2 of 3 – Steering)

by Elhum Vahdat

Aug 5, 2016 6:00:00 PM

 In part one of my three-part blog, the Personalization Act , I discussed how the strategy should be to focus on enhancing the customer experience by making the frequent customer feel known, welcome, and appreciated through personalization.  

For example, being greeted with “Good afternoon Mr. Vahdat (personal greeting), thank you for being our customer for over nine years (personal announcement), are you calling about your credit amount (call prediction)?”of course all in your preferred language (language control), it sets up a call for success.  

In this Steering Act, the strategy should be to shorten the duration of the interaction, thereby leading to an increased potential for repeat business. 

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Topics: Guides: How-to's, Infographics, and more, Communications Application Development

Real-World OPNFV Implementation – Traps and Tips (OPNFV Demystified  Part 5)

by John Hermanski

Aug 4, 2016 10:08:16 AM

In the previous blog on OPNFV Demystified I described deploying OPNFV on a collection of rack mount servers (RMS) using Fuel as the installer of choice. I want to continue by going over the areas that may need some clarification, traps I fell into, and mention a few things that I really want to emphasize as I went through the deployment process.

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Topics: NFV/SDN & Cloud, Guides: How-to's, Infographics, and more

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