Dialogic Blog

Evolving the IoT User Experience

by Thomas Schroer

Mar 8, 2017 2:00:00 AM

Operators are at a literal crossroad. One direction will take them down the path of being relegated to a bit pipe provider – however, most of the ones we talk to don’t want that to be their future, and are exploring ways that focus more on innovation and services.

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Topics: Internet of Things

An IoT Addiction Gets Satisfied at MWC 2017

by Alan Percy

Mar 6, 2017 1:28:38 PM

Mobile World Congress 2017 wrapped up on Thursday, bringing a close to the seemingly infinite exposition of mobile and wireless technologies.   From what you would expect in wireless base stations, antennas and what seems like a bazillion handset vendors, the event is also home to a wide range of network and mobile applications.  As a self-professed Internet of Things and home automation “junkie”, this was a chance to feed my addiction and see what was possible for both my home and in the spring house that feeds our shared water system at our recreational property on Rushford Lake.

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Topics: Events, Internet of Things, Communications Application Development

What’s Going on at MWC 2017

by Jim Machi

Feb 28, 2017 2:44:42 AM

I’ve been at Mobile World Congress one day so far.  Here's what I've seen in terms of messaging.

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Topics: Events, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things

An IoT Addict Seeks Treatment

by Alan Percy

Feb 27, 2017 5:53:12 AM

I’m an IoT addict.  There, I said it.  That’s the first step of recovery, right?   Thanks to a generous son, Christmas started a new obsession – controlling and connecting our home.

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Topics: Internet of Things

MWC 2017 Ready

by Chika Kim

Feb 17, 2017 11:08:51 AM

Mobile World Congress is right around the corner. Once again, Dialogic will be exhibiting at Mobile World Congress on Feb 27 to March 2 in Hall 6 B62. We’ve prepared some exciting demos featuring our PowerVille Applications, media processing enabling technology, and innovative capabilities from our Dialogic Applications Lab that bring together real-time communications and IoT. We’ll also be  hosting a developer’s meet up and will be participating in the MWC IoT Tour. Here are some details on what we’re doing at Mobile World Congress this year.

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Topics: WebRTC and Multimedia VAS, Events, Signaling, Internet of Things

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: WebRTC and Multimedia VAS, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, Signaling, Internet of Things

What to Expect at MWC 2017

by Jim Machi

Feb 14, 2017 11:35:27 AM

Mobile World Congress is coming up soon and it’s always fun to speculate on industry marketing trends one might expect to see.  First of all, with a generally poor 2016 for telecom infrastructure vendors, which comprise the bulk of the companies with MWC booths, we’ll probably see an overall muting of far out expensive “come look here” marketing and parties. I do expect to see three main trends, though

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Topics: Events, Internet of Things, Communications Application Development

IoT + Real Time Communications = Internet of Real Time Communications

by Jim Machi

Jan 10, 2017 8:57:52 AM

 

Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications.  Dialogic even created an infographic on this concept.  Let me explain more since I’ve had a few questions come in since then.

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Topics: Internet of Things

Contact Centers – Where is it now, and what’s next?

by Jim Machi

Dec 27, 2016 9:36:12 AM

With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We may be talking to a computer.  And we totally accept it.  The computer voice will be the onramp to some database and find us the answer.  And if we really, really need to talk to an actual living person, we can do so. 

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Topics: VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development

Airlines Fly Over Contact Center Expectations

by Jim Machi

Dec 20, 2016 9:34:20 AM

Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers’ demands and expectations of communication.

Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center. 

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development

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