Dialogic Blog

Implementing the Visual Customer Experience With a VIVR

by Thomas Schroer

Jul 13, 2017 8:07:00 AM

“Before beginning, plan carefully,” quoted Cicero, a Roman lawyer and toga aficionado from a couple thousand years ago. While he may not have been thinking about Visual IVR development when he coined that phrase, he was still spot on.

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Topics: Communications Application Development, vivr, customer care, mobile app, ivr, HTML5

Making Mobile Customer Engagement Apps On-Demand with a Visual IVR

by Thomas Schroer

Jul 10, 2017 8:54:31 AM

71% of consumers want the ability to solve most customer service issues on their own, according to a 2016 Aspect Consumer Experience survey. And they want the customer care experience to support that.

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Topics: Communications Application Development, vivr, customer care, mobile app, omnichannel, ivr

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