Dialogic Blog

A New Age In Enterprise Collaboration

by Alan Percy

Apr 4, 2017 1:01:00 PM

If I had a time machine, I’d take you on a trip back in time to VoiceCon 2010.  It’s not that long ago, just 7 years. You’d recognize much of the event that we now call Enterprise Connect – the same Gaylord Palms with Eric Krapf and his team.  But you’d notice some very different participants in 2010. Back then, Avaya, Cisco, NEC, and Siemens dominated the show floor and the keynote stage. This year Amazon, Google, Microsoft, RingCentral, and Twilio stole the spotlight, leaving only Cisco as an incumbent. What’s happening and why?

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Topics: Legacy - Voice, Fax, Modem, Events, Communications Application Development

What does having no PSTN lines really mean?

by Jim Machi

Mar 21, 2017 10:10:03 AM

There are firm actions starting to take place about PSTN (public switch telephone network) sunset.  What this means is that our landline networks that we grew up with will cease to exist – they are too costly to continue to support.  Effectively, the VoIP movement that started in the mid 1990s will have “won.”  And what a swift victory that has been.

Countries will have various PSTN sunset dates.  And they are likely years away, even for the closest ones.  But this PSTN sunset has caused much trepidation anyway. Because, what does having no PSTN lines really mean? 

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Topics: Legacy - Voice, Fax, Modem

Reverse 911 – A Use Case for Call Progress Analysis

by Alan Percy

Mar 16, 2017 11:03:23 AM

Remember as a kid your TV show or radio broadcast being interrupted by an announcement, “this test of the Emergency Broadcast System, followed by the squeal of a test tone?  Reverse 911 has essentially made that old system obsolete – what is Reverse 911 and how does it work? 

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Topics: Legacy - Voice, Fax, Modem, Signaling, Communications Application Development

Call Progress Analysis is Not the same as a Robo-Call

by Jim Machi

Mar 7, 2017 9:51:13 AM

Robo-calls are making the news lately.  I even wrote a blog about them last year. We all hate getting those calls. While most contact centers follow the rules, there are companies that don’t and they are the ones that cause consumer frustration.   But just because Robo-calls are bad, it doesn’t mean that the technology that allows those kinds of calls are bad.  Call Progress Analysis (CPA) is one of those technologies, and CPA is but one of many technologies that enable the bad apple Robo-Calls to happen.

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Topics: Legacy - Voice, Fax, Modem

Comparing Contact Center Channels

by Jim Machi

Dec 13, 2016 9:49:24 AM

The contact center has always been technically innovative.  The quest to both improve customer service while reducing expenses at the same time, while potentially oxymoronic, gets pulled off in this space because of technical innovation.  In fact, the contact center used to be called a call center, because, well, the only way to contact one, or to have one contact you, was to place a phone call.  Contact centers were one of the first industries to really embrace IP communications because of this very reason.  Today, with the advent of push to talk, email, texting, and specific smartphone apps, there are multiple contact points. Let’s take a look at the different contact center channels.

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development

The Evolution of Voicemail

by Alan Percy

Dec 9, 2016 11:20:32 AM

Is voicemail doomed to the dustbin of history or will it evolve?  

Voicemail is widely recognized as one of the great telecommunications applications.  Starting with its launch back in 1980 by VMX and others, voicemail’s use quickly became ubiquitous in business and soon turned into a multibillion-dollar business as an add-on to business PBX systems, home telephone service, and later mobile services. 

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development

Scoring My 2016 Predictions

by Jim Machi

Dec 6, 2016 9:00:00 AM

This is the time of year I typically grade myself on the predictions I made this time last year.

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things

Ad Blockers vs Mobile Advertisers

by Jim Machi

Nov 29, 2016 9:00:00 AM

In September, I wrote a blog on why mobile advertising is expected to grow based on Mary Meeker’s yearly Internet Trends report. Something to be considered is that there is also an opposing force to this: ad blockers. When you think of ad blockers, you probably think of it as an extension on your browser on your desktop that can only block ads when browsing on your computer. Ad blockers have kept up with the times and now provide smartphone-wide ad blocking...mostly with the exception of native ads.

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, 3G, 4G, 5G, and WiFi

Healthcare Is In Need Of A Patient Experience Check-Up

by Alan Percy

Oct 19, 2016 8:56:01 AM

In a fast-paced world of Uber car services and Amazon Prime, Healthcare is limping along.

Thanks to my health scare back in May, I’ve had the unique opportunity to experience a broad spectrum of our healthcare system first-hand. (I’m back to 100% now, thanks for asking.)  From the smiling and caring RNs that helped me during the initial hospital stay, to the archaic process of transferring health records between specialists, my patient experience (Px) has spanned the emotions of appreciation and exasperation.  I understand that you can’t change a $3 Trillion industry overnight, but we can do better.  There is a lot of room for patient experience improvement – especially in communications.

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, Communications Application Development

Whatever Happened to Dialogic Boards?

by Jim Machi

Oct 18, 2016 9:10:15 AM

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our boards and wanted to talk about them.  I still remember the event that tipped me - someone asked me if a PEB bus could go to 5 feet in length.  (Note: I knew the answer back then, but I don’t remember what it was – probably no, though).

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Topics: Legacy - Voice, Fax, Modem

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