Dialogic Blog

Unified Communications in the Cloud

by Jim Machi

Jul 18, 2017 9:21:50 AM

A couple of weeks ago, I explored the migration to Unified Communications and gave my point of view about how the migration is somewhat determined by economics and the fact that enterprises have already set in place communications systems that have been paid for and work.  But let’s say that you as an enterprise have determined the time is right to move to UC.  Should it be premise-based or cloud-based?   Some enterprises are worried about losing control and want on-premise equipment.  But for many enterprises, UCaaS is the way to go as long as they are satisfied with the Quality of Service (QoS) and security.  And by now, so many enterprises have moved to cloud-based UC that there are more than enough use cases and proof points that QoS and security issues have largely been overcome.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Communications Application Development

Can Communications Service Providers Turn Dumb-Pipes to Differentiated Services? (Part 3) – Conversational User Experience

by Peter Kuciak

Jun 15, 2017 2:51:52 AM

 

This is part 3 of the blog series. You can read parts 1 and 2 by clicking the links below.

Part 1  

Part 2

One of the recent “hot” products entering the market are smart speakers.  No, I’m not talking about a speaker that will refuse to play Nickelback or clean up the modern music to adjust language for family consumption (that is actually not a bad idea). I’m talking about products like Google Home, Amazon Alexa, Apple, and soon, many other smart speaker devices that will no doubt flood the market in consumer, enterprise, and industrial applications.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

Can Communications Service Providers Turn Dumb-Pipes to Differentiated Services? (Part 2) – Wild Wild West of Internet of Things

by Peter Kuciak

May 31, 2017 9:51:53 AM

This is part 2 of the blog series "Can Communications Service Providers Turn Dumb-Pipes to Differentiated Services?" Read part 1 here

Ok so let’s start this blog with a definition.  The Internet of Things is “the interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.” Based on that simple definition, I’m starting to understand the absolute “chaos” the market is experiencing from IoT devices flooding the shelves at BestBuy and other retailers. And I have a feeling we are just starting to accelerate in this area.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

XMS 3.3 – Outbound Calling and Notification

by Alan Percy

May 5, 2017 2:18:05 PM

This is the second of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Outbound calling applications – reverse 911, contact center call-backs, medication reminder notifications, and conferencing applications all depend on detecting whether an outbound call was completed, and then, whether it was answered by a person or a machine.   Correctly detecting the success (or failure) of an outbound call allows an application to decide whether to retry the call, leave a voice message or connect the call to an agent.  Dialogic has been a leader in developing reliable Call Progress Analysis (CPA) algorithms since the early board-level DSP products, carrying this expertise to XMS. 

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Communications Application Development

XMS 3.3 – Scaling Video Applications with SFU

by Alan Percy

May 3, 2017 12:50:23 PM

This is the first of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Based on a quick survey of our developer community, a major area of new application development is Multi-party video applications – bringing one-way or two-way video to contact center, education, transportation, and security applications.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud, Communications Application Development

The Intersection of Real-time Voice and AI - Can Service Providers Turn Dumb Pipes Into Differentiated Services?

by Peter Kuciak

Apr 28, 2017 9:47:27 AM


Ah, the pain of being called “boring,”, “not innovative,” “commodity,” or “dumb pipe,” and recently being spanked
 by the CRTC
(Canadian Radio-television and Telecommunications Commission – the equivalent of the FCC in US) for trying to offer a “free data” ride to certain OTT services to differentiate and attract users.  Can we say the service providers are struggling?  Yup! It has been tough and not a lot of fun.

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Topics: WebRTC and Multimedia VAS, NFV/SDN & Cloud, Internet of Things, Communications Application Development

Is Cloud Infrastructure Swallowing Up NFV?

by Jim Machi

Apr 11, 2017 9:10:00 AM

Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they want lower overall costs.  In other words, they want the same benefits, the same end game as “True NFV,” but possibly obtain this from running an infrastructure Virtual Machine in a cloud such as Amazon EC2.

And voila, we have telecom infrastructure running on Amazon web services.

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Topics: NFV/SDN & Cloud

Cloud-Based Telecom Infrastructure Evolves

by Jim Machi

Apr 4, 2017 10:21:18 AM

There is no doubt that telecom infrastructure is moving to the cloud.  Over the past 20 years, the move from purpose built hardware to software running on COTS servers has yielded measurable benefits to service providers, such as lower costs and improved serviceability.  The next natural step forward from COTS is running the software-based infrastructure in the cloud because additional benefits will continue. 

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Topics: NFV/SDN & Cloud

Actionable Data VS Big Data – Knowing the Difference for Smarter Decision Making

by Miguel Lopes

Mar 31, 2017 11:07:08 AM

The cloud brought us the age of Big Data and the Internet of Things (IoT). We solved the compute and storage problems (became cheap) and managed to scale resources at a snap of a finger or with a couple lines of code. We can now store unmeasurable quantities of information and make educated decisions based on that…or can we?

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Topics: NFV/SDN & Cloud, Internet of Things, Communications Application Development

The New Guard in Telecom: Amazon and Facebook

by Jim Machi

Mar 28, 2017 9:40:49 AM

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud

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