Dialogic Blog

7%-38%-55% Rule—An Evolutionary Edge?

by Daniel LoPresti

Jan 19, 2018 10:00:00 AM

I am currently reading the book Sapiens: A Brief History of Humankind by Yuval Noah Harari. It's a great read on humanity and evolution. One interesting detail is that there were several different species of humans that lived on the earth. Eventually all other species disappeared. Homo sapiens won out in the end, but why?

Read More

Topics: Unified Communications and Collaboration, Voice and Video

Small Enterprises Dominate But are Unified Communications Solutions Meeting Their Needs?

by Miguel Lopes

Nov 30, 2017 7:58:40 AM

In the past, and some would say in the present, the better-known IP-PBX and Unified Communications (UC) vendors focused on large enterprises. The real profit was in obtaining the most significant number of subscribers per business.

Read More

Topics: Unified Communications and Collaboration

Machine Learning Is Improving IVRs

by Gabriel Castaneda

Nov 29, 2017 7:29:23 AM

Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.

Read More

Topics: Analytics, Artificial Intelligence, Unified Communications and Collaboration, IVR, Machine Learning

Millennials and Preferences for Real-Time Communications

by Thomas Schroer

Nov 10, 2017 3:00:00 AM

At the recent CCA in Fort Worth, I attended a session moderated by Margaret McKoin of the Time Group that consisted of a series of presentations and a panel discussion on marketing to Millennials. The discussion was geared towards the preferences and buying patterns of Millennial consumers for telecommunications services, and several interesting points were brought up.

Read More

Topics: Unified Communications and Collaboration

Blockchain and Unified Communications

by Thomas Schroer

Oct 31, 2017 12:21:20 PM

Does blockchain have real value in Unified Communications or is it like trying to fit a square peg in a round hole? Blockchain technology is disruptive in its ability to provide the creation of a distributed ledger eliminating the need for a centralized or third-party participant acting as a middle man to broker transactions.

Read More

Topics: Unified Communications and Collaboration

Building Scalable Video Applications

by Jim Machi

Oct 10, 2017 9:51:00 AM

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

Read More

Topics: WebRTC, Unified Communications and Collaboration, Voice and Video

Network Monitoring Provides More Than Just Lawful Intercept

by Jim Machi

Sep 27, 2017 10:28:40 AM

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

Read More

Topics: Unified Communications and Collaboration, Voice and Video

Getting Started With Video – It’s Easier Than You Think.

by Alan Percy

Sep 19, 2017 3:09:08 PM

Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed.   Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.

Read More

Topics: WebRTC, Events, Unified Communications and Collaboration, Voice and Video

NAS, SAN? You Had Me At Hadoop!

by Ben Levy

Sep 12, 2017 4:18:50 PM

Many have asked which file storage system is best for voice mail.  Let’s look at Hadoop, Storage Area Network (SAN), or a Network-attached storage (NAS) as a storage system for voice mail platforms. Perhaps it’s important to choose a voice mail vendor that has the flexibility to use each one of the storage strategies depending upon the customer using them. 




Read More

Topics: Unified Communications and Collaboration, Voice and Video

The New Enterprise Hub

by Miguel Lopes

Sep 12, 2017 4:17:56 PM

The evolution from on-premise PBX to a Unified Communications cloud application is taking some interesting turns - and the latest one is changing how we define productivity in the enterprise world. If we think about it, most of our daily tasks involve a mix of real time communications, either using text, voice or video, and our software tools that enable us to complete our tasks. Quite often, both of them combine and we find ourselves using both simultaneously to achieve what we need, but that does not mean they interop seamlessly and save us precious time in this hyperactive and hyper-connected world.

Read More

Topics: Unified Communications and Collaboration