Dialogic Blog

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video

Building Scalable Video Applications

by Jim Machi

Oct 10, 2017 9:51:00 AM

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

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Topics: WebRTC, Unified Communications and Collaboration, Voice and Video

Network Monitoring Provides More Than Just Lawful Intercept

by Jim Machi

Sep 27, 2017 10:28:40 AM

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

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Topics: Unified Communications and Collaboration, Voice and Video

Getting Started With Video – It’s Easier Than You Think.

by Alan Percy

Sep 19, 2017 3:09:08 PM

Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed.   Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.

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Topics: WebRTC, Events, Unified Communications and Collaboration, Voice and Video

NAS, SAN? You Had Me At Hadoop!

by Ben Levy

Sep 12, 2017 4:18:50 PM

Many have asked which file storage system is best for voice mail.  Let’s look at Hadoop, Storage Area Network (SAN), or a Network-attached storage (NAS) as a storage system for voice mail platforms. Perhaps it’s important to choose a voice mail vendor that has the flexibility to use each one of the storage strategies depending upon the customer using them. 




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Topics: Unified Communications and Collaboration, Voice and Video