Dialogic Blog

Unified Experience in a Unified Communications World

by Miguel Lopes

Mar 15, 2017 9:50:21 AM

Unified Communications (UC), more than a buzz word, has become such a loose term that everyone uses it without thinking twice when referring to any sort of enterprise voice and video services.

 

But what is the true meaning of UC and, more importantly, what are the implications to achieve true UC? Conversations focus so much on the technology that participants tend to lose track of what is the ultimate goal. The goal is to simplify the way enterprises communicate through different channels and to not add additional complexity.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, IPX, Communications Application Development

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling, Communications Application Development

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: WebRTC and Multimedia VAS, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, Signaling, Internet of Things

OTT and the Enterprise and the Impact on Service Providers

by Jim Machi

Feb 7, 2017 9:42:34 AM

Service Providers don’t just provide services to consumer subscribers like you and me.  Service providers also provide a lot of services to enterprises. And the revenue derived from these services, such as text messaging, other messaging, and voice services, has declined as data usage has soared, the same trend they saw with consumer subscribers. 

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling

VoWiFi and Value-Added Services

by Jim Machi

Jan 4, 2017 11:20:28 AM

Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi.  And it is expected that VoWiFi minutes are going to surpass VoLTE by 2019.   So if you are a provider of value-added services to the mobile providers, VoWiFi support needs to become part of your offering.

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Topics: VoLTE/VoWifi & IMS

Contact Centers – Where is it now, and what’s next?

by Jim Machi

Dec 27, 2016 9:36:12 AM

With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We may be talking to a computer.  And we totally accept it.  The computer voice will be the onramp to some database and find us the answer.  And if we really, really need to talk to an actual living person, we can do so. 

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Topics: VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development

Airlines Fly Over Contact Center Expectations

by Jim Machi

Dec 20, 2016 9:34:20 AM

Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers’ demands and expectations of communication.

Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center. 

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development

Scoring My 2016 Predictions

by Jim Machi

Dec 6, 2016 9:00:00 AM

This is the time of year I typically grade myself on the predictions I made this time last year.

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Internet of Things

Comparing Different Types of Mobile Ads

by Jim Machi

Nov 22, 2016 9:26:01 AM

Now that access to the internet via mobile devices is past 50% compared to access via desktop, it makes sense that internet models of making money is becoming prevalent in the mobile world. Unlike ads in traditional platforms such as TV or radio, these ads get especially crafty on mobile. Here are the different types of ads that are shown on mobile devices.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development

The Growth of Mobile Advertising

by Jim Machi

Nov 15, 2016 9:08:37 AM

Given that more than 50% of consumers are accessing the internet via mobile devices now, it stands to reason that the internet model of advertising would come to mobile access. After all, websites are now designed specifically for mobile devices in addition to desktop, so why wouldn’t desktop internet models of making money also apply? 

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development

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