Dialogic Blog

The True Future-Ready Session Border Controller

by Jonathan Knop

May 18, 2017 10:52:20 AM

Service providers of all types are experiencing significant challenges causing them to re-evaluate existing business models and look for more innovative ways to transform themselves both technically and commercially. 

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Topics: VoLTE/VoWifi & IMS, IPX, Signaling

ITW – Will There Ever Be A Return To The Good Ol’ Days?

by Jim Machi

May 9, 2017 11:35:33 AM

International Telecoms Week (ITW) is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a consistent presence for over 15 years -  not because we do any minutes exchange, but because we have a large customer base of carriers using our softswitches and SBCs that do. As such, just like MWC, this is a great place to meet with our customers and prospects.

But this is a challenging industry.

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Topics: Legacy - Voice, Fax, Modem, Events, VoLTE/VoWifi & IMS, IPX

XMS 3.3 – Scaling Video Applications with SFU

by Alan Percy

May 3, 2017 12:50:23 PM

This is the first of a multi-part blog series, explaining some of the many features and functions found in the newly released PowerMedia XMS 3.3 software.

Based on a quick survey of our developer community, a major area of new application development is Multi-party video applications – bringing one-way or two-way video to contact center, education, transportation, and security applications.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud, Communications Application Development

Is It Over for SMS?

by Jim Machi

May 2, 2017 10:13:58 AM

According to some research from the GSMA, all is not lost with the SMS battle against the IP messaging services. With WhatsApp, Facebook Messenger, and WeChat at about 1 billion monthly active users, it would seem that it’s just a matter of time before SMS becomes extinct.  However, according to this report, “SMS retains its lead in markets that were early adopters of unlimited SMS bundles,” which makes sense.  Start using it and you get used to it, especially if there are no extra charges.

What does this mean for service providers? 

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Topics: WebRTC and Multimedia VAS, Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS, Signaling

Voice Hacking - No Victim Is Too Small

by Miguel Lopes

Apr 28, 2017 9:48:23 AM

Everywhere in the world, small and big enterprises spend a considerable part of their budget on Antiviruses, Firewalls, and other appliances to protect their network and data. The typical network hacker usually targets the larger enterprises which are potentially a better mark with deeper pockets and lucrative secrets to keep. The PBX hacker though does not care about your enterprise size, because you can be as lucrative as any other company one hundred times bigger than you. When telephony shifted to IP, it brought many advantages, but it also exposed the voice to the same threats as the network.

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Topics: Legacy - Voice, Fax, Modem, VoLTE/VoWifi & IMS

Consumers’ Evolving Communications Use Will Drive Enterprises To Change Their Customer Interaction Strategies

by Pamela Clark-Dickson

Apr 28, 2017 9:47:56 AM

Personal digital communications services are evolving rapidly. Consumers are now just as likely to use a chat app as they are to use a telco service to send a message or make a voice call. In addition, a number of chat apps have recently added video calling (among other features), taking their communications capabilities far beyond what most telcos offer, and further threatening telco revenues from their core services.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Communications Application Development

Can a Class 4 Softswitch run in the Cloud?

by Jim Machi

Apr 25, 2017 10:16:49 AM

Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a prospect because he was questioning whether a core telecom infrastructure node can actually run in the Cloud / AWS. The answer is yes, for sure - the networks have improved so much, and AWS has been running many mission critical, latency critical apps outside of telecom that a switch can certainly run in AWS. In fact, we have made the Dialogic NGN Softswitch and IMS MGCF (Dialogic ControlSwitch System) run on AWS and have already sold it and deployed it with customers.

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Topics: VoLTE/VoWifi & IMS, IPX, Signaling

The New Guard in Telecom: Amazon and Facebook

by Jim Machi

Mar 28, 2017 9:40:49 AM

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, NFV/SDN & Cloud

Unified Experience in a Unified Communications World

by Miguel Lopes

Mar 15, 2017 9:50:21 AM

Unified Communications (UC), more than a buzz word, has become such a loose term that everyone uses it without thinking twice when referring to any sort of enterprise voice and video services.

 

But what is the true meaning of UC and, more importantly, what are the implications to achieve true UC? Conversations focus so much on the technology that participants tend to lose track of what is the ultimate goal. The goal is to simplify the way enterprises communicate through different channels and to not add additional complexity.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, IPX, Communications Application Development

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling, Communications Application Development

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