Dialogic Blog

Unified Experience in a Unified Communications World

by Miguel Lopes

Mar 15, 2017 9:50:21 AM

Unified Communications (UC), more than a buzz word, has become such a loose term that everyone uses it without thinking twice when referring to any sort of enterprise voice and video services.

 

But what is the true meaning of UC and, more importantly, what are the implications to achieve true UC? Conversations focus so much on the technology that participants tend to lose track of what is the ultimate goal. The goal is to simplify the way enterprises communicate through different channels and to not add additional complexity.

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, IPX, Communications Application Development

The Importance of Good Call Progress Analysis with Software Media Servers

by Jim Machi

Mar 14, 2017 10:30:44 AM

 

Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.

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Topics: WebRTC and Multimedia VAS

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling, Communications Application Development

MWC 2017 Ready

by Chika Kim

Feb 17, 2017 11:08:51 AM

Mobile World Congress is right around the corner. Once again, Dialogic will be exhibiting at Mobile World Congress on Feb 27 to March 2 in Hall 6 B62. We’ve prepared some exciting demos featuring our PowerVille Applications, media processing enabling technology, and innovative capabilities from our Dialogic Applications Lab that bring together real-time communications and IoT. We’ll also be  hosting a developer’s meet up and will be participating in the MWC IoT Tour. Here are some details on what we’re doing at Mobile World Congress this year.

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Topics: WebRTC and Multimedia VAS, Events, Signaling, Internet of Things

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: WebRTC and Multimedia VAS, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, Signaling, Internet of Things

OTT and the Enterprise and the Impact on Service Providers

by Jim Machi

Feb 7, 2017 9:42:34 AM

Service Providers don’t just provide services to consumer subscribers like you and me.  Service providers also provide a lot of services to enterprises. And the revenue derived from these services, such as text messaging, other messaging, and voice services, has declined as data usage has soared, the same trend they saw with consumer subscribers. 

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Signaling

Benefits of a Hybrid SFU-MCU WebRTC Architecture

by Jim Machi

Jan 31, 2017 9:44:04 AM

Multipoint control unit architectures are ideal for when compute and bandwidth are limited and there is a need for interoperability with disparate networks, but come at a cost of high server load and limiting video layout. On the other hand, selective forwarding unit topologies are ideal for high server performance and maximum flexibility for the client UI but come at a cost of requiring all connecting clients to share the same codec, frame-rate,

A hybrid-SFU/MCU topology allows for the media stream to be delivered based on the preference optimized for the individual client.

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Topics: WebRTC and Multimedia VAS

WebRTC SFU Architecture = Champion of Large Scale Video Conferences

by Jim Machi

Jan 24, 2017 10:03:36 AM

Whether it’s one bad connection degrading the quality of the entire conference, or problems with the underlying media server or conference call architecture, a poor conferencing experience is avoidable. For large scale video conferences, the Selective Forwarding Unit (SFU) architecture may be a good way to go.

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Topics: WebRTC and Multimedia VAS

WebRTC MCU Architecture - All For One And One For All

by Jim Machi

Jan 17, 2017 10:01:07 AM

The conferencing market is huge. It was expected to be over $2B in size in 2016.  And with good reason – it fulfills a business need to talk to, and interact with each other through voice and video and various collaboration techniques such as whiteboarding.  But we’ve all been on large conference calls at work where people are added and then you can very visibly tell that the performance had degraded.  And then we’re all in for a bad experience.  Many times this has to do with a slow connection – one bad apple ruining the rest.  But this can also have something to do either with the underlying media server being used, or with the conference call architecture being used. Either way, this is avoidable. 

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Topics: WebRTC and Multimedia VAS

Airlines Fly Over Contact Center Expectations

by Jim Machi

Dec 20, 2016 9:34:20 AM

Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers’ demands and expectations of communication.

Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center. 

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Topics: WebRTC and Multimedia VAS, VoLTE/VoWifi & IMS, Internet of Things, Communications Application Development

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