Dialogic Blog

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video

Millennials and Preferences for Real-Time Communications

by Thomas Schroer

Nov 10, 2017 3:00:00 AM

At the recent CCA in Fort Worth, I attended a session moderated by Margaret McKoin of the Time Group that consisted of a series of presentations and a panel discussion on marketing to Millennials. The discussion was geared towards the preferences and buying patterns of Millennial consumers for telecommunications services, and several interesting points were brought up.

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Topics: Unified Communications and Collaboration

Why Media Gateways Anymore?

by Jim Machi

Nov 7, 2017 9:12:00 AM

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of what we do is live in the world of bridging these older technologies to today.  The older technologies live on longer than any of us might imagine, and we have customers who still buy these technologies for various reasons – all revolving around the networks still being used, no matter how much we hear about LTE. And thus, there is business for them and thus, us to be had.

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Topics: Fax, Modem, TDM, Signaling

Blockchain and Unified Communications

by Thomas Schroer

Oct 31, 2017 12:21:20 PM

Does blockchain have real value in Unified Communications or is it like trying to fit a square peg in a round hole? Blockchain technology is disruptive in its ability to provide the creation of a distributed ledger eliminating the need for a centralized or third-party participant acting as a middle man to broker transactions.

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Topics: Unified Communications and Collaboration

The Importance of SS7 to SIP Interoperability

by Jim Machi

Oct 24, 2017 9:03:00 AM

SIP endpoints such as softphones / headsets used for IP based enterprise VoIP calls,  for WiFi calls, and for calls from third party communication apps such as WhatsApp, Viber etc. are becoming the norm. And with continued integration on the phone side (see Apple CallKit), these will continue to proliferate.

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Topics: Signaling

Network Slicing – An A La Carte Network Service in 5G?

by Jim Machi

Oct 17, 2017 9:16:00 AM

I’ve been meaning to write about network slicing for a while.  When 5G was first being written about, network slicing was one of many hot topics about 5G. 5G, after all, is going to solve every potential mobile cellular issue we’ve ever come across. At least it seems that way.  And network slicing represented a certain nirvana.  By the way, 5G will be THE ANSWER until 5G specs are done, and it starts to get deployed, and then the hype will start for 6G.  And then we’ll have a new answer. Until then, let’s talk about how great 5G is.

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Topics: 3G, 4G, 5G, and WiFi

Building Scalable Video Applications

by Jim Machi

Oct 10, 2017 9:51:00 AM

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

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Topics: WebRTC, Unified Communications and Collaboration, Voice and Video

Network Monitoring Provides More Than Just Lawful Intercept

by Jim Machi

Sep 27, 2017 10:28:40 AM

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

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Topics: Unified Communications and Collaboration, Voice and Video

Getting Started With Video – It’s Easier Than You Think.

by Alan Percy

Sep 19, 2017 3:09:08 PM

Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed.   Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.

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Topics: WebRTC, Events, Unified Communications and Collaboration, Voice and Video

SIP Trunking Options for Mixed Networks

by Jim Machi

Sep 19, 2017 9:44:47 AM

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

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Topics: Signaling