Dialogic is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. In recent years, Dialogic has tested numerous products with various Avaya subsystems such as the Avaya Aura platform, which provides a foundation for several of Avaya’s customer engagement solutions.  Products which have been tested and certified as Avaya Compliant in recent years include the IMG 2020 Integrated Media Gateway, the PowerVille™ Load Balancer and the Controlswitch™ System. 

A common experience when a customer contacts a large company is that the initial call gets fielded by a contact center agent who asks for various information (such as your name, account number and a contact phone number).  Perhaps a few minutes into the call, the agent says that they can’t help you, but they’ll transfer you to somebody who can.  At this point, your call is transferred and often you will need to repeat the information you’ve already provided.  This process could even happen multiple times before you are finally talking with the correct person who can help you.