Dialogic Blog

Jim Machi

Jim Machi is the Senior Vice President of Marketing and Product Management. He's responsible for developing marketing strategy and driving marketing communications for Dialogic as well as long term product planning and strategy for all Dialogic products. He is recognized by Internet Telephony Magazine as one of the "Top 100 Voices of IP Communications” and by WebRTC Expo as a “WebRTC Pioneer.”
 

Recent Posts

Network Slicing – An A La Carte Network Service in 5G?

by Jim Machi

Oct 17, 2017 9:16:00 AM

I’ve been meaning to write about network slicing for a while.  When 5G was first being written about, network slicing was one of many hot topics about 5G. 5G, after all, is going to solve every potential mobile cellular issue we’ve ever come across. At least it seems that way.  And network slicing represented a certain nirvana.  By the way, 5G will be THE ANSWER until 5G specs are done, and it starts to get deployed, and then the hype will start for 6G.  And then we’ll have a new answer. Until then, let’s talk about how great 5G is.

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Topics: 3G, 4G, 5G, and WiFi

Building Scalable Video Applications

by Jim Machi

Oct 10, 2017 9:51:00 AM

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

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Topics: WebRTC, Unified Communications and Collaboration, Voice and Video, Media Server Software

Network Monitoring Provides More Than Just Lawful Intercept

by Jim Machi

Sep 27, 2017 10:28:40 AM

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

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Topics: Unified Communications and Collaboration, Voice and Video

SIP Trunking Options for Mixed Networks

by Jim Machi

Sep 19, 2017 9:44:47 AM

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

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Topics: Signaling

Using Chat Programs for Payments

by Jim Machi

Sep 12, 2017 9:34:41 AM

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

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IoT and Real-Time Communications Convergence (Part 2)

by Jim Machi

Sep 5, 2017 10:36:01 AM

In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications.  I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible.  Our industry knows real-time communications very well and there is opportunity for us to grow there.

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Topics: Internet of Things, Communications Application Development

How Will Artificial Intelligence Be Used In the Contact Center?

by Jim Machi

Aug 29, 2017 9:52:09 AM

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

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Topics: Communications Application Development, Artificial Intelligence

IoT and Real-Time Communications Convergence (Part 1)

by Jim Machi

Aug 15, 2017 9:00:00 AM

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right.  But with millions or even potentially billions of things connected to the internet, it would make some kind of logical sense that these things would want to communicate via voice/video to a person. 

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Topics: Guides: How-to's, Infographics, and more, Internet of Things, Communications Application Development

MVNO’s Need Their Own Infrastructure To Differentiate

by Jim Machi

Aug 8, 2017 10:11:50 AM

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore.  So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation. 019 Telzar in Israel has recently done this, and it resulted in a 50% increase in its customer base in 5 months. Mobile Virtual Network Enablers (MVNEs) have also emerged to supply the infrastructure differentiation to the MVNO’s, so the MVNO itself doesn’t have to invest in the infrastructure.

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Topics: WebRTC, Fax, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, IPX, Signaling

Future of the Multifunction Peripherals (MFP)

by Jim Machi

Aug 1, 2017 9:01:00 AM

MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

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Topics: WebRTC, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Communications Application Development