Dialogic Blog

Pamela Clark-Dickson

Pamela Clark-Dickson is a Lead Analyst in the Consumer Services practice at Ovum, heading the Communications and Social Networking team. Her focus is on telco and OTT communications services. Pamela produces assessments of the strategies of telcos, OTT communications providers and social media companies with respect to next-generation communications services, and research on the enterprise messaging market, including telco and vendor strategies for the provision of A2P messaging services.

Recent Posts

Consumers’ Evolving Communications Use Will Drive Enterprises To Change Their Customer Interaction Strategies

by Pamela Clark-Dickson

Apr 28, 2017 9:47:56 AM

Personal digital communications services are evolving rapidly. Consumers are now just as likely to use a chat app as they are to use a telco service to send a message or make a voice call. In addition, a number of chat apps have recently added video calling (among other features), taking their communications capabilities far beyond what most telcos offer, and further threatening telco revenues from their core services.

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Topics: WebRTC, VoLTE/VoWifi & IMS, Communications Application Development