Dialogic Blog

Tim Moynihan

Tim is the Vice President of Marketing at Dialogic.
 

Recent Posts

How Getting Rid of Gray Can Keep Mobile Operators in the Black

by Tim Moynihan

Aug 17, 2015 3:06:00 PM

It’s a billion-dollar problem for mobile network operators: blocking gray routes that allow Short Message Service (SMS) fraud to eat up network bandwidth and slow down network performance. And it’s only going to get worse as application-to-person (A2P) SMS traffic increases.

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Topics: Signaling

Talkin’ Bout the Future of Interactive Voice Response

by Tim Moynihan

Aug 7, 2015 3:15:00 PM

Interactive voice response (IVR) systems are—how do I put this nicely?—not one of the most beloved technological advances of the last century. They can be cumbersome, confusing to use, and flat-out frustrating sometimes. We’ve all had that IVR experience where, after navigating through a maze of choices, we find ourselves suddenly disconnected.

It’s no wonder then that some pundits like to point to IVR as on its way out. Press “1” is the past, they say; services like Siri (Apple’s voice recognition software) are the future. But IVR does have a strong future, in large part because of technology like voice recognition. And companies like Molo Innovation (a Dialogic partner) are helping to make it happen.

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Topics: Fax

What Will It Take to Bring Back the Ringback?

by Tim Moynihan

Jul 29, 2015 3:19:00 PM

Waaayy back in 2008, ringback tones were music to the ears of the telco industry. The ringback tone (RBT) market in the U.S. had just peaked at $200+ million, and analysts were predicting global sales of $4.7 BILLION by 2012. Somewhere along the way, however, the dreams of ringback billionaires got disconnected as RBT sales in the U.S. steadily plunged. Last year, AT&T quietly pulled the plug on its ringback tone (RBT) service in the face of growing consumer disinterest.

Overseas, it’s another story as RBTs are still popular.

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Topics: Fax

Four Good Reasons to FoIP

by Tim Moynihan

Jul 27, 2015 2:37:00 PM

The death of the fax, to paraphrase Mark Twain, has been greatly exaggerated. While traditional fax services are declining, there are still more than 40 million fax machines in service around the world generating billions of faxes every year. And Fax over IP (FoIP) services are actually on the rise, with analysts predicting double-digit growth through 2016.

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Topics: Fax

Why Are Mobile Operators Tuning Into Music and Video Services?

by Tim Moynihan

Jul 23, 2015 3:29:00 PM

Maybe you’re one of those people that still uses the factory-default ring tone, and that’s fine. Not everybody wants to hear the opening strains of Beethoven’s Fifth blaring from your pocket. But for many people, music makes up part of their identity. The same holds true for our mobile devices; there are iPhone people and Android people and presumably even Blackberry people. So it’s little wonder that many people have combined their passion for music and mobile phones by choosing personalized ringtones.

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Topics: Fax

Sending a Message About the Importance of Medication Adherence

by Tim Moynihan

Jul 9, 2015 3:44:00 PM

Maybe the old physicians’ line should have gone “Take one pill and call me in the morning.” That’s because nearly half of all patients don’t take their medication as prescribed, something known as medication nonadherence. It’s a growing problem for physicians and their patients, particularly for treatments such as HIV/AIDS Antiretroviral (ARV) therapy, which frequently features a complex daily regimen of multiple medications.

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Topics: Fax, Signaling

Adding Voice to Your Windows Apps Just Got Easier

by Tim Moynihan

Jul 7, 2015 4:05:00 PM

There are millions of .NET developers out there, with more to come now that Microsoft has made .NET an open-source platform. Yet .NET developers with hands-on experience building voice-enabled applications can still be relatively hard to find. This presents a challenge to enterprises, especially as they look to wrap voice services into more of their business applications, particularly in their contact centers and interactive voice response (IVR) systems. In order to leverage their in-house developer skills and move forward with new communications-based applications, enterprises need to bridge these two worlds.

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Topics: Fax

Twenty-First Century Fax

by Tim Moynihan

Jun 30, 2015 3:48:00 PM

In the Doors song, “Twentieth Century Fox,” Jim Morrison begins with the line, “Well, she’s fashionably lean…” In a rare bit of prognosticating—could Jim Morrison be a poet and a prophet?—he might just as well have been singing about the twenty-first century fax.

The popularity of the fax, like classic rock and roll, appears to be timeless. But fax technology itself has changed with the times, which is why it’s still around today. 

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Topics: Fax

MVNOs Say “Yes” to the Virtualized Future

by Tim Moynihan

Jun 25, 2015 10:00:00 AM

 

The life of a mobile virtual network operator (MVNO) can be a precarious existence. Most MVNOs do business in mature and saturated markets against aggressive competition from traditional mobile network operators (MNOs) and fellow MVNOs. Carving out a niche in these markets often means cutting out costs and competing on price, but this strategy can leave MVNOs particularly vulnerable to service quality issues.

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Buddy, Can You Spare a Dime?

by Tim Moynihan

Jun 24, 2015 10:42:00 AM

Okay, so maybe you’re not old enough to remember when phone calls cost a dime, but chances are you still remember the common sight of pay phones on the sidewalks and, in the 1990s, a never-ending barrage of commercials for collect call services (e.g., 1-800-COLLECT). Pay phones and collect call services are no longer as prominent these days, thanks to the mobile phone revolution, but collect calling is still an important niche service, especially in regions where prepaid phones are more popular.

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Topics: Fax