As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are now out of your physical control because they are running in the cloud, the ability to understand how these nodes are performing is more critical than ever.
In the December 19th blog, I explored the importance of the ability for an SBC to scale in a cloud environment. For instance, if you ask for more on-demand resources, are they actually spinning up? Are you getting what you pay for? Is it performing the way you expected? How is the quality of service? You may have SLA’s that you need to adhere to. There are lots of questions and you’ll need information and need it at your fingertips.
As such, reporting and analytics information are critical for a cloud-based SBC. The information you require needs to be there, it needs to be real-time, and you need the ability to create custom reports. Additionally, the management system itself needs to be able to scale. After all, it too will be running the cloud.