Enterprises are beginning to realize the potential created by Communication APIs, developing custom communications applications driven by their existing business processes based on web technologies. Instead of “one-size-fits-all” applications from a day-gone era of Telecom, enterprise developers can now use standards-based APIs and WebRTC multi-media technologies to build integrated Omni-channel applications that will better serve their customers, vendors, and employees. From customer-care to human resources systems, the range of possibilities for applications is almost unlimited – resulting in improved business efficiency and reduced operating costs.
Dialogic is pleased to be a sponsor of the Communications API track at Enterprise Connect 2016, helping enterprise CIOs and developers learn about new innovations in APIs, service creation environments, and cloud-based deployment strategies. The track is an information-packed series of sessions, sure to enlighten and educate.
The program begins on Monday, March 7th at 10:00 AM with a session titled “Introduction to APIs: Why They’re Important for Communications”. Hosted by Mark Winther and analysts at IDC, the session sets the groundwork for an understanding of what APIs are, how they fit into communications systems and what can be accomplished using APIs. You can find the session in Osceola 1.
Seeing real-world application of APIs is the topic for the next session, titled “APIs in Action: Demos of Real-World UC/Application Integration”. Moderated by Brent Kelly a principle consultant at KelCore, Inc, this session will focus on specific use cases and actual deployments for APIs. With live demos, the attendees get an opportunity to see a number of working example applications that use APIs to create real business benefits. The session can be found in Osceola B on Tuesday at 1:30 PM.
As an added bonus, a number of innovative applications will also be featured in the “Real-World WebRTC Innovations” session, offering a series of live demonstrations of applications deployed today, using WebRTC and APIs. Included in the demonstrations is an innovative public safety application created by SaferMobility. Kevin Mullins, CEO of SaferMobility will be demonstrating the campus safety application and share the story of how Towson University is using the application today. The session is Monday at 1:00 PM in Osceola B.
The process of building an application using APIs depends on a number of development tools and an execution environment. Understanding what tools are available is the subject of the next session, titled “The API Ecosystem: Getting What You Need”. Moderated by Dave Michels of TalkingPointz and a distinguished panel that includes many of the API vendors, the session aims to cover the various service creation environments, development resources and cloud-based hosting platforms. The session will be held Tuesday starting at 2:45 PM in Osceola B.
Wrapping up the API track requires a look toward the future with a session titled “Contextual Communications: Coming of Age at Last?” Hosted by Dave Michels, this panel session will look at making communications contextual with information about the participants, their location or current situation. Envision when a call comes in that the caller’s Linked profile would pop-up in a window – sounds interesting, doesn’t it? You can listen in on Thursday morning starting at 8:00 AM in Sun D.
After all the sessions, take a few minutes to visit the exhibition floor and learn more about Communications APIs with a visit to Dialogic in booth #2209.
If you are involved in developing communications applications, there is plenty to see and learn at Enterprise Connect 2016. Register using the discount code DIALOGIC and receive a $500 discount.