Dialogic Blog

Considerations for Cloud Based SBC's, Part 2

by Jim Machi

Jan 3, 2018 5:00:00 AM


As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are now out of your physical control because they are running in the cloud, the ability to understand how these nodes are performing is more critical than ever. 

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Topics: 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, Analytics

Data-as-a-Service (DaaS) Helps Define Our Digital Persona

by Thomas Schroer

Jan 2, 2018 5:00:00 AM

“Data” and its big sister, “Information”, are fast becoming core components of cloud-based services. David Reinsel, Senior VP with IDC, was sharing the state of all things data and pointed out a few interesting predictions at the recent IDC Tech Outlook 2017 in Austin.

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Topics: Analytics, Machine Learning, VoLTE/VoWifi & IMS

Top 10 of 2017 - The Number One Blog Topic Should Not Surprise You!

by Thomas Schroer

Jan 1, 2018 5:00:00 AM


To close out 2017, I want to recap and share with you the top 10 blogs published this last year in case you missed them. It's no suprise that WebRTC, AI and IoT dominate the headlines. Enjoy!

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Topics: Artificial Intelligence, WebRTC, Internet of Things, Analytics

Machine Learning Is Improving IVRs

by Gabriel Castaneda

Nov 29, 2017 7:29:23 AM

Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.

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Topics: Unified Communications and Collaboration, Artificial Intelligence, Analytics, Machine Learning, IVR

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Contact Center and Customer Care, Artificial Intelligence, Analytics, Voice and Video

IoT and Video go Hand-In-Hand

by Alan Percy

Jul 17, 2017 4:02:19 PM

Like many others, I’ve been watching the adoption of video as it goes from a novel curiosity to a mainstream means of communications.  As humans, we are naturally drawn to images, especially moving images.  As a techie, I’m also drawn to automation systems and the Internet of Things.  What happens when you bring IoT and video together?

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Topics: Internet of Things, Communications Application Development, Analytics, WebRTC

How Do You Market to a Chatbot?

by Thomas Schroer

Jun 26, 2017 4:40:27 PM

At last week’s TechXLR8 in London, I was listening to Paul Wilkinson with Tesco talk about the various initiatives his company is exploring to improve the customer's buying experience through technology and innovation.

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Topics: Internet of Things, Communications Application Development, Artificial Intelligence, Analytics

Intersecting Real-Time Communications with IBM Watson Artificial Intelligence

by Thomas Schroer

Jun 21, 2017 7:57:32 AM

The intersection of real-time communications applications, analytics, and intelligence opens the door to innovative solutions that provide value added capabilities for both businesses and consumers. Artificial and augmented intelligence and machine learning techniques consist of applications that replicate human capabilities as well as enhance them.

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Topics: Internet of Things, Communications Application Development, 3G, 4G, 5G, and WiFi, Artificial Intelligence, Analytics