Dialogic Blog

Addressing the Pains of Collaborating with External Parties

by Miguel Lopes

Feb 26, 2019 8:00:00 AM

I am sure many of you have been or are currently involved in a project with one or more partners or vendors that demand frequent update calls. Typically, you would set up a conference bridge, exchange files via emails and, if required, send an instant message (IM) via SMS or some other OTT application. Does this scenario sound familiar? As time goes by,

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Topics: Artificial Intelligence, Unified Communications and Collaboration

How far can you go alone?

by Miguel Lopes

Jan 23, 2019 9:00:00 AM

“Effectively, change is almost impossible without industry-wide collaboration, cooperation, and consensus." – Simon Mainwaring

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Topics: Internet of Things, Artificial Intelligence, Unified Communications and Collaboration

DialogicONE - IoT Solutions

by Peter Kuciak

Oct 22, 2018 2:00:00 PM

There is currently a lot of momentum behind IoT (Internet of Things) and IIoT (Industrial Internet of Things).  We’ve looked at the consumer IoT situation in a previous installment of this blog series, now let’s have a peak at the non-consumer side of the fence – the IIoT acronym adopted by the industry.

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Topics: Internet of Things, Communications Application Development, Artificial Intelligence

Telecom Meets Digital: Connected Car Solutions

by Peter Kuciak

Apr 12, 2018 9:00:00 AM

One of the latest technologies we’ve seen making its way to the market is the connected car. This technology provides consumers with increased comfort, vehicle analytics, and most importantly, enhanced safety features. While these features in and of themselves are impressive, the potential to do more is huge. By connecting solutions like the connected car with consumers’ smart phones and smart homes, for example, we can add tremendous value and improve overall user experience. This is where DialogicONE steps in.

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Topics: Internet of Things, Artificial Intelligence, Unified Communications and Collaboration

Introducing DialogicONE!

by Peter Kuciak

Apr 6, 2018 9:00:00 AM

The challenge from our communication service provider customers is very clear – we need new applications and services to protect and grow ARPU.  We need differentiated new offerings that go beyond connectivity and security of our networks.  We need to launch new solutions much faster than before.  We need to compete on more than just price.  And my favorite ask – we need access to the latest digital technologies, so that our solutions include an exceptional user experience.

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Topics: Internet of Things, Communications Application Development, Artificial Intelligence

Top 10 of 2017 - The Number One Blog Topic Should Not Surprise You!

by Thomas Schroer

Jan 1, 2018 5:00:00 AM

 

To close out 2017, I want to recap and share with you the top 10 blogs published this last year in case you missed them. It's no suprise that WebRTC, AI and IoT dominate the headlines. Enjoy!

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Topics: WebRTC, Internet of Things, Analytics, Artificial Intelligence

Machine Learning Is Improving IVRs

by Gabriel Castaneda

Nov 29, 2017 7:29:23 AM

Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.

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Topics: Analytics, Artificial Intelligence, Unified Communications and Collaboration, IVR, Machine Learning

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video

Which speech analytic engine is right for your application?

by Vince Puglia

Sep 12, 2017 4:18:23 PM

Confession - last week while entering my dark hotel room, I found myself uttering ‘Alexa, lights on’ – to my disappointment the room remained dark....

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Topics: Artificial Intelligence

How Will Artificial Intelligence Be Used In the Contact Center?

by Jim Machi

Aug 29, 2017 9:52:09 AM

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

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Topics: Communications Application Development, Artificial Intelligence