One of the latest technologies we’ve seen making its way to the market is the connected car. This technology provides consumers with increased comfort, vehicle analytics, and most importantly, enhanced safety features. While these features in and of themselves are impressive, the potential to do more is huge. By connecting solutions like the connected car with consumers’ smart phones and smart homes, for example, we can add tremendous value and improve overall user experience. This is where DialogicONE steps in.
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Topics:
Internet of Things,
Artificial Intelligence,
Unified Communications and Collaboration
The challenge from our communication service provider customers is very clear – we need new applications and services to protect and grow ARPU. We need differentiated new offerings that go beyond connectivity and security of our networks. We need to launch new solutions much faster than before. We need to compete on more than just price. And my favorite ask – we need access to the latest digital technologies, so that our solutions include an exceptional user experience.
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Topics:
Internet of Things,
Communications Application Development,
Artificial Intelligence
To close out 2017, I want to recap and share with you the top 10 blogs published this last year in case you missed them. It's no suprise that WebRTC, AI and IoT dominate the headlines. Enjoy!
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Topics:
WebRTC,
Internet of Things,
Analytics,
Artificial Intelligence
Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.
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Topics:
Analytics,
Artificial Intelligence,
Unified Communications and Collaboration,
IVR,
Machine Learning
The future contact center is an exciting place. Artificial Intelligence will be front and center. The elements of some of this exist today.
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Topics:
Analytics,
Artificial Intelligence,
Contact Center and Customer Care,
Voice and Video
Confession - last week while entering my dark hotel room, I found myself uttering ‘Alexa, lights on’ – to my disappointment the room remained dark....
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Topics:
Artificial Intelligence
As I have written about many times before, contact centers have always been at the forefront of technological innovation. That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.
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Topics:
Communications Application Development,
Artificial Intelligence
As part of our investigation of IoT and video, the question of wireless network readiness comes to mind. Will today and tomorrow’s network be ready to forecast BILLIONS of connected devices? We take a closer look.
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Topics:
Internet of Things,
Artificial Intelligence
At last week’s TechXLR8 in London, I was listening to Paul Wilkinson with Tesco talk about the various initiatives his company is exploring to improve the customer's buying experience through technology and innovation.
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Topics:
Internet of Things,
Communications Application Development,
Analytics,
Artificial Intelligence
The intersection of real-time communications applications, analytics, and intelligence opens the door to innovative solutions that provide value added capabilities for both businesses and consumers. Artificial and augmented intelligence and machine learning techniques consist of applications that replicate human capabilities as well as enhance them.
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Topics:
3G, 4G, 5G, and WiFi,
Internet of Things,
Communications Application Development,
Analytics,
Artificial Intelligence
