Dialogic Blog

Data-as-a-Service (DaaS) Helps Define Our Digital Persona

by Thomas Schroer

Jan 2, 2018 5:00:00 AM

“Data” and its big sister, “Information”, are fast becoming core components of cloud-based services. David Reinsel, Senior VP with IDC, was sharing the state of all things data and pointed out a few interesting predictions at the recent IDC Tech Outlook 2017 in Austin.

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Topics: Analytics, Machine Learning, VoLTE/VoWifi & IMS

Machine Learning Is Improving IVRs

by Gabriel Castaneda

Nov 29, 2017 7:29:23 AM

Machine learning (ML) is a type of Artificial intelligence (AI) that allows software applications to become more accurate in predicting outcomes without being explicitly programmed. In other words, machine learning receives input data and uses statistical analysis to predict an output value.

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Topics: Unified Communications and Collaboration, Artificial Intelligence, Analytics, Machine Learning, IVR