Dialogic Blog

Scaling Applications with Load Balancing – Using the Right Tool for the Job

by Alan Percy

May 2, 2016 1:59:37 PM

Have you ever helped a friend with a home improvement or auto repair project and watched as your friend struggled with a screwdriver trying to pry something free?  You think to yourself “gee, a crowbar or pry bar would be the right tool for the job, but since the screw driver is all he has, I guess it will have to do.”  Having the right tool for the job makes all the difference in achieving success without ending up with bloody knuckles.

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Topics: Guides: How-to's, Infographics, and more, Signaling, Communications Application Development

The Flexible App Strategy

by Jim Machi

Feb 9, 2016 1:00:00 PM

Dialogic has long been associated with communications applications.  Over the years, billions of dollars of value-added services have been enabled because an innovative, and revenue producing, application was “Built on Dialogic”.  We were the engine driving the applications.  Many of our hardware and software enabling products were and still are used in ways that we could not have imagined when we designed them.  I distinctly remember over ten years ago when a feature request came in to expand the capability of a “play/record” to what was then a huge file size.  I was like “What is this for - no one is going to talk that long”.  And no one did.  But someone had the idea to play music instead of a dial-tone, and the Color Ring Back Tone business was born, which was all at once innovative, viral, and lucrative, and for which Dialogic played a huge role.

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Topics: WebRTC, Fax, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, NFV/SDN & Cloud, IPX, Guides: How-to's, Infographics, and more, Signaling, Communications Application Development

2016 Predictions

by Jim Machi

Dec 15, 2015 9:00:00 AM

Last week, I graded myself on the predictions I made for 2015.  This week, I’ll make my predictions for 2016.  I did OK for 2015, so I’m going to use the Magic 8 ball phone app to help me again.

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Topics: WebRTC, Fax, NFV/SDN & Cloud, Signaling

Sayonara Roaming, Konnichiwa Free Wi-Fi Access

by Cristina Cocco

Nov 25, 2015 9:19:22 AM

Can you survive Japan with no voice /data roaming using free Wi-Fi Hotspots only?  Yes, you can!

On a recent trip to Japan, I had to face the inevitable hurdle all data roamers face to avoid astronomical roaming charges, especially when traveling outside the EU: Contact my mobile operator and find out the roaming packages they offer.  And while I’m on hold waiting to speak to the next available operator, I wonder if these packages will be price sensitive, what type of pricing model they will apply (per MB, per KB, or else), and will I need a calculator in my hand when using data?

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Topics: 3G, 4G, 5G, and WiFi, Signaling

What Would an IoT Service Provider Even Do?

by Jim Machi

Nov 17, 2015 10:00:00 AM

The Internet of Things means everything is connected. All machines will have sensors and network connectivity that will allow them to communicate with each other and exchange data. It’s the thing that will take the world from having just smart phones to smart everything.  The CEO of Orange, Stephane Richard, has said that by 2020 there will be “25 Billion objects connected in the world” —that’s 1000x more connected devices than we have today.   So Orange is launching an IoT-specific network in early 2016 based on something called LoRaWAN (long range WAN) technology because a good portion of these connected devices are expected to be fine with low bit rates and small quantities of data to stay connected. 

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Topics: Signaling

Essential Things for LTE North America

by Jim McLaughlin

Nov 9, 2015 10:01:51 AM

Next week, Dialogic (myself included) will be heading off to the 8th annual LTE World North America event being held on November 18th and 19th at the Dallas, Texas Intercontinental Hotel.  With North America currently being one of the world’s leading LTE markets, service providers will undoubtedly be looking to learn more about key differentiators such as VoLTE and HD voice.  Given that over 1200 attendees and 75 exhibitors participated in last year’s event, we are definitely anticipating lots of interesting discussion this year around how our IMS solutions enable both roaming and connectivity within and between VoLTE networks.

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Topics: NFV/SDN & Cloud, Signaling

The Secret to Making Your Customer Service and Carrier Sales Teams Look Like Rock Stars

by Thomas Schroer

Nov 6, 2015 2:12:45 PM

While Mobile Network Operators (MNOs) talk a lot about the importance of voice quality when it comes to buying connectivity from wholesale operators, is that really an aspect that trumps price when it comes to the purchasing decision - especially when the MNO is concerned about margins attributed to the voice component expense for bundled offerings?

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Topics: Signaling

There is Considerable Intelligence in Signaling Messages

by Jim Machi

Oct 7, 2015 3:22:00 PM

I’ve written about mobile value added services (VAS) multiple times over the years.  While there is still a lot of money to be made with mobile VAS, there is no denying the fact that applications from third party businesses that use the cellular data network—so-called over-the-top (OTT) apps—are eating into traditional mobile VAS.

Famously, SMS/texting revenue is declining due to next-generation communication services like What’s App, Facebook messaging, etc.

However, that doesn’t mean that all Mobile VAS is declining.

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Topics: Signaling

Transporting User Information into SIP for Contact Centers

by James Rafferty

Oct 7, 2015 11:03:00 AM


A common experience when a customer contacts a large company is that the initial call gets fielded by a contact center agent who asks for various information (such as your name, account number and a contact phone number).  Perhaps a few minutes into the call, the agent says that they can’t help you, but they’ll transfer you to somebody who can.  At this point, your call is transferred and often you will need to repeat the information you’ve already provided.  This process could even happen multiple times before you are finally talking with the correct person who can help you. 

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Topics: Fax, Signaling

Connecting the Dots between Signaling and Network Monetization (Part 1)

by Thomas Schroer

Sep 24, 2015 2:43:00 PM

Communications Service Providers (CSPs) have made significant capital investments as they upgrade and expand their networks. GSMA Intelligence estimates that the industry as a whole has invested over the last six years $1 Trillion (US) on mobile broadband infrastructure. And they project that CSPs will spend another $1.7 Trillion through 2020 for further upgrades and improvements. That’s a 4.7% increase year-over-year; however, at the same time, revenues are expected to grow at only 2.9% on an annual basis during that same time frame leaving CSPs scratching their heads wondering where the return is going.

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Topics: Guides: How-to's, Infographics, and more, Signaling