Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed.   Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.

The evolution from on-premise PBX to a Unified Communications cloud application is taking some interesting turns - and the latest one is changing how we define productivity in the enterprise world. If we think about it, most of our daily tasks involve a mix of real time communications, either using text, voice or video, and our software tools that enable us to complete our tasks. Quite often, both of them combine and we find ourselves using both simultaneously to achieve what we need, but that does not mean they interop seamlessly and save us precious time in this hyperactive and hyper-connected world.