I am currently reading the book Sapiens: A Brief History of Humankind by Yuval Noah Harari. It's a great read on humanity and evolution. One interesting detail is that there were several different species of humans that lived on the earth. Eventually all other species disappeared. Homo sapiens won out in the end, but why?
Topics: Unified Communications and Collaboration, Voice and Video
As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming Intel CPUs and decided to port the media processing DSP functions such as echo cancel, play/record, codec creation, conferencing and speech processing, to name a few, to the Intel processor.
Topics: WebRTC, VoLTE/VoWifi & IMS, NFV/SDN & Cloud, Communications Application Development, Voice and Video, Internet and Web
The future contact center is an exciting place. Artificial Intelligence will be front and center. The elements of some of this exist today.
Topics: Analytics, Artificial Intelligence, Contact Center and Customer Care, Voice and Video
“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”
So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.
Topics: WebRTC, Unified Communications and Collaboration, Voice and Video
Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network. Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving. Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience. Let’s take a further look at some specific monitoring applications.
Topics: Unified Communications and Collaboration, Voice and Video
Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed. Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.
Topics: WebRTC, Events, Unified Communications and Collaboration, Voice and Video
Topics: Unified Communications and Collaboration, Voice and Video
