Dialogic Blog

Hearing and Seeing the Difference in UC Platforms

by Miguel Lopes

Nov 7, 2019 9:15:00 AM

I've lost count on how many Unified Communications (UC) platforms are out there. It seems every week there is an announcement on a new vendor launching its own. It does not surprise me, as per most analysts, UC is a growing market with a market cap that is expanding by multiple billions of dollars year over year. Everyone wants a piece of that!

As in most market segments, in the UC market there are those vendors that took a risk and now are market leaders and others that came later, but by flexing their financial muscle were able to buy market share (you know who they are…). There are also the niche vendors that identified an interesting gap and are capitalizing on it. Independent of the type of vendor, in UC, there are base factors that can contribute to success or failure. One of these factors is audio and video quality. It is quite hard to collaborate when you have a poor experience on audio and video calls and conferences. A UC vendor could have the most advanced APIs or integrate with a multitude of applications, but if audio or video quality is not there and adaptable to different network conditions, then it is destined for failure.

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Topics: Unified Communications and Collaboration, Voice and Video

Addressing the Need for Speed with the Dialogic PowerMedia Media Resource Broker (MRB)

by Chris Boulton

Jul 31, 2018 11:30:00 AM

“I feel the need – the need for speed!”

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Topics: NFV/SDN & Cloud, Voice and Video, Media Server Software

Least Cost Clouding

by Vince Puglia

Jul 9, 2018 2:00:00 PM

If you’ve spent time in or around the telecom industry, then you’ve inevitably heard the term ‘Least Cost Routing (LCR)’. If not, here you go:

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Topics: NFV/SDN & Cloud, Voice and Video, Internet and Web

7%-38%-55% Rule—An Evolutionary Edge?

by Daniel LoPresti

Jan 19, 2018 10:00:00 AM

I am currently reading the book Sapiens: A Brief History of Humankind by Yuval Noah Harari. It's a great read on humanity and evolution. One interesting detail is that there were several different species of humans that lived on the earth. Eventually all other species disappeared. Homo sapiens won out in the end, but why?

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Topics: Unified Communications and Collaboration, Voice and Video

Call and Talk to Watson

by Jim Machi

Nov 21, 2017 9:18:00 AM

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.

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Topics: Analytics, Artificial Intelligence, Voice and Video

Building Scalable Video Applications

by Jim Machi

Oct 10, 2017 9:51:00 AM

“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

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Topics: WebRTC, Unified Communications and Collaboration, Voice and Video, Media Server Software

Network Monitoring Provides More Than Just Lawful Intercept

by Jim Machi

Sep 27, 2017 10:28:40 AM

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

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Topics: Unified Communications and Collaboration, Voice and Video

Getting Started With Video – It’s Easier Than You Think.

by Alan Percy

Sep 19, 2017 3:09:08 PM

Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed.   Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.

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Topics: WebRTC, Events, Unified Communications and Collaboration, Voice and Video

NAS, SAN? You Had Me At Hadoop!

by Ben Levy

Sep 12, 2017 4:18:50 PM

Many have asked which file storage system is best for voice mail.  Let’s look at Hadoop, Storage Area Network (SAN), or a Network-attached storage (NAS) as a storage system for voice mail platforms. Perhaps it’s important to choose a voice mail vendor that has the flexibility to use each one of the storage strategies depending upon the customer using them. 




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Topics: Unified Communications and Collaboration, Voice and Video