“I feel the need – the need for speed!”
Jul 31, 2018 11:30:00 AM
If you’ve spent time in or around the telecom industry, then you’ve inevitably heard the term ‘Least Cost Routing (LCR)’. If not, here you go:
I am currently reading the book Sapiens: A Brief History of Humankind by Yuval Noah Harari. It's a great read on humanity and evolution. One interesting detail is that there were several different species of humans that lived on the earth. Eventually all other species disappeared. Homo sapiens won out in the end, but why?
The future contact center is an exciting place. Artificial Intelligence will be front and center. The elements of some of this exist today.
“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”
So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.
by Jim Machi
Sep 27, 2017 10:28:40 AM
Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network. Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving. Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience. Let’s take a further look at some specific monitoring applications.
by Alan Percy
Sep 19, 2017 3:09:08 PM
Video is one of the all-time “killer apps” – allowing users to use their acute sense of vision to see hidden emotion on people’s faces, detect danger, and provide comfort when needed. Video is quickly becoming the norm for the millennial generation, a feature in many of the social and communications applications.