Dialogic Blog

Consumers’ Evolving Communications Use Will Drive Enterprises To Change Their Customer Interaction Strategies

by Pamela Clark-Dickson

Apr 28, 2017 9:47:56 AM

Personal digital communications services are evolving rapidly. Consumers are now just as likely to use a chat app as they are to use a telco service to send a message or make a voice call. In addition, a number of chat apps have recently added video calling (among other features), taking their communications capabilities far beyond what most telcos offer, and further threatening telco revenues from their core services.

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Topics: WebRTC, VoLTE/VoWifi & IMS, Communications Application Development

Can a Class 4 Softswitch run in the Cloud?

by Jim Machi

Apr 25, 2017 10:16:49 AM

Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a prospect because he was questioning whether a core telecom infrastructure node can actually run in the Cloud / AWS. The answer is yes, for sure - the networks have improved so much, and AWS has been running many mission critical, latency critical apps outside of telecom that a switch can certainly run in AWS. In fact, we have made the Dialogic NGN Softswitch and IMS MGCF (Dialogic ControlSwitch System) run on AWS and have already sold it and deployed it with customers.

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Topics: VoLTE/VoWifi & IMS, Signaling, IPX

The New Guard in Telecom: Amazon and Facebook

by Jim Machi

Mar 28, 2017 9:40:49 AM

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

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Topics: NFV/SDN & Cloud, VoLTE/VoWifi & IMS, WebRTC

Unified Experience in a Unified Communications World

by Miguel Lopes

Mar 15, 2017 9:50:21 AM

Unified Communications (UC), more than a buzz word, has become such a loose term that everyone uses it without thinking twice when referring to any sort of enterprise voice and video services.

 

But what is the true meaning of UC and, more importantly, what are the implications to achieve true UC? Conversations focus so much on the technology that participants tend to lose track of what is the ultimate goal. The goal is to simplify the way enterprises communicate through different channels and to not add additional complexity.

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Topics: Communications Application Development, WebRTC, IPX, VoLTE/VoWifi & IMS

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: Communications Application Development, Signaling, VoLTE/VoWifi & IMS, WebRTC

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: Events, Internet of Things, WebRTC, Signaling, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi

OTT and the Enterprise and the Impact on Service Providers

by Jim Machi

Feb 7, 2017 9:42:34 AM

Service Providers don’t just provide services to consumer subscribers like you and me.  Service providers also provide a lot of services to enterprises. And the revenue derived from these services, such as text messaging, other messaging, and voice services, has declined as data usage has soared, the same trend they saw with consumer subscribers. 

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Topics: Signaling, WebRTC, VoLTE/VoWifi & IMS

VoWiFi and Value-Added Services

by Jim Machi

Jan 4, 2017 11:20:28 AM

Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi.  And it is expected that VoWiFi minutes are going to surpass VoLTE by 2019.   So if you are a provider of value-added services to the mobile providers, VoWiFi support needs to become part of your offering.

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Topics: VoLTE/VoWifi & IMS

Contact Centers – Where is it now, and what’s next?

by Jim Machi

Dec 27, 2016 9:36:12 AM

With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We may be talking to a computer.  And we totally accept it.  The computer voice will be the onramp to some database and find us the answer.  And if we really, really need to talk to an actual living person, we can do so. 

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Topics: Communications Application Development, VoLTE/VoWifi & IMS, Internet of Things

Airlines Fly Over Contact Center Expectations

by Jim Machi

Dec 20, 2016 9:34:20 AM

Last week, I talked about the different contact center channels. I mentioned that airline contact centers do a good job of keeping up with customers’ demands and expectations of communication.

Many of us travel quite frequently so just looking at how an airline operates is a great example of a modern contact center. 

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Topics: Communications Application Development, WebRTC, VoLTE/VoWifi & IMS, Internet of Things