Dialogic Blog

AI, Bots, and Machine Learning - A Team for Future Communication Success

by Ben Levy

Apr 28, 2017 9:49:11 AM

Artificial Intelligence, bots, and machine learning is starting to touch our daily lives. We have robots that clean our floors, cars that self-park, and an intelligent personal assistant on our phone that answers any of our questions.  How will these technologies affect our lives next? Soon, you will be interacting more with bots because it will assist our communication with other people. 

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Topics: WebRTC, Communications Application Development

Consumers’ Evolving Communications Use Will Drive Enterprises To Change Their Customer Interaction Strategies

by Pamela Clark-Dickson

Apr 28, 2017 9:47:56 AM

Personal digital communications services are evolving rapidly. Consumers are now just as likely to use a chat app as they are to use a telco service to send a message or make a voice call. In addition, a number of chat apps have recently added video calling (among other features), taking their communications capabilities far beyond what most telcos offer, and further threatening telco revenues from their core services.

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Topics: WebRTC, VoLTE/VoWifi & IMS, Communications Application Development

The Intersection of Real-time Voice and AI - Can Service Providers Turn Dumb Pipes Into Differentiated Services?

by Peter Kuciak

Apr 28, 2017 9:47:27 AM

Ah, the pain of being called “boring,”, “not innovative,” “commodity,” or “dumb pipe,” and recently being spanked
 by the CRTC
(Canadian Radio-television and Telecommunications Commission – the equivalent of the FCC in US) for trying to offer a “free data” ride to certain OTT services to differentiate and attract users.  Can we say the service providers are struggling?  Yup! It has been tough and not a lot of fun.

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Topics: WebRTC, NFV/SDN & Cloud, Internet of Things, Communications Application Development

A ‘TAD’ Bit of Hustle Goes a Long Way – TADHack and Enterprise Connect 2017

by Vince Puglia

Mar 29, 2017 2:04:55 PM

I respect hustle, and in my opinion, hard work trumps talent. Gary Vee (Gary Vaynerchuk) said it best: WORK. That’s how you get it. But often the most difficult part for any venture is taking the first step and not knowing where to start.

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Topics: WebRTC, Communications Application Development

The New Guard in Telecom: Amazon and Facebook

by Jim Machi

Mar 28, 2017 9:40:49 AM

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

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Topics: WebRTC, VoLTE/VoWifi & IMS, NFV/SDN & Cloud

Unified Experience in a Unified Communications World

by Miguel Lopes

Mar 15, 2017 9:50:21 AM

Unified Communications (UC), more than a buzz word, has become such a loose term that everyone uses it without thinking twice when referring to any sort of enterprise voice and video services.


But what is the true meaning of UC and, more importantly, what are the implications to achieve true UC? Conversations focus so much on the technology that participants tend to lose track of what is the ultimate goal. The goal is to simplify the way enterprises communicate through different channels and to not add additional complexity.

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Topics: WebRTC, VoLTE/VoWifi & IMS, IPX, Communications Application Development

The Importance of Good Call Progress Analysis with Software Media Servers

by Jim Machi

Mar 14, 2017 10:30:44 AM


Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.

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Topics: WebRTC

How Service Providers Can Avoid Becoming A Bit-Pipe

by Jim Machi

Feb 21, 2017 2:34:55 PM

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use

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Topics: WebRTC, VoLTE/VoWifi & IMS, Signaling, Communications Application Development

MWC 2017 Ready

by Chika Kim

Feb 17, 2017 11:08:51 AM

Mobile World Congress is right around the corner. Once again, Dialogic will be exhibiting at Mobile World Congress on Feb 27 to March 2 in Hall 6 B62. We’ve prepared some exciting demos featuring our PowerVille Applications, media processing enabling technology, and innovative capabilities from our Dialogic Applications Lab that bring together real-time communications and IoT. We’ll also be  hosting a developer’s meet up and will be participating in the MWC IoT Tour. Here are some details on what we’re doing at Mobile World Congress this year.

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Topics: WebRTC, Events, Signaling, Internet of Things

ITExpo 2017 – Where Communications and IoT Intersect

by Alan Percy

Feb 15, 2017 9:33:16 AM

If you keep up to date with the latest innovations in communications technology, ITEXPO has always been one of the places to learn, meet key vendors, and network.  With a regular winter event in southern Florida every year, it’s hard to say “no” to attending.  This year did not disappoint, especially with the addition of a co-located Internet of Things (IoT) event and even more to see and experience during your trip to Florida.  A few key observations:

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Topics: WebRTC, Events, VoLTE/VoWifi & IMS, 3G, 4G, 5G, and WiFi, Signaling, Internet of Things